Spa Receptionist - Marrakech
Company sector : Hospitality / Catering
COMPANY :
Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.
The resort spans 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Opened in 1966, Es Saadi also boasts a sumptuous Palace with 81 suites, as well as 10 private villas and 8 ksars with authentic charm. The Resort also offers 13 restaurants and bars, two Spas, one of which is signed by Dior, and an Entertainment hub.
The Es Saadi Marrakech Resort is an essential reference for discreet luxury, the art of hospitality, and unique experiences.
Joining the Es Saadi Marrakech Resort is more than just joining an exceptional establishment: it's participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique way of life, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where the transmission of know-how and the recognition of talents are at the heart of our management vision.
Our ambition is to bring together talents driven by the desire to invest in prestigious hotels and contribute to unforgettable customer experiences. Joining our team means benefiting from tailor-made support, regular training, and real opportunities for development within a family-run group that is human-sized and forward-looking. Whether your career path is already rich or still under construction, if you have a sense of detail, a love for service, and a taste for excellence, we would be happy to welcome you among us.
Company culture :
Job :
Join our dynamic team within a renowned hotel establishment in Marrakech! We are looking for passionate Spa Receptionists to help create unforgettable experiences for our clients. This position will allow you to develop your skills in luxury hospitality and customer relations in a prestigious setting.
The main goal is to provide a warm and professional welcome to every spa client, efficiently manage bookings and schedules, and contribute to overall customer satisfaction. You will be responsible for maintaining the spa's good image and the quality of service offered. Your role is essential in creating a serene and relaxing atmosphere.
Your main duties will include:
Welcoming and informing clients about the different treatments and services offered by the spa.
Managing bookings and therapist schedules, ensuring optimal availability.
Handling billing and payment processing.
Responding to client requests efficiently and courteously, resolving any issues that may arise.
Participating in the promotion of spa offers and services.
Maintaining a clean and welcoming environment in the spa reception area.
Collaborating with the spa team to ensure smooth service delivery.
You will work closely with the therapists and spa management.
Required profile :
1 to 3 years of professional experience as a spa receptionist, hotel receptionist, or in a similar role is desired. Experience in the wellness and luxury spa sector would be a significant advantage, allowing you to quickly integrate into our team.
You are organized, dynamic, and friendly. You have excellent customer service skills and are good with people. The following qualities are essential for success in this role:
Excellent communication (oral and written)
Proficiency in computer tools
Stress management and teamwork skills
Organizational skills and time management
Availability and flexibility (working in shifts)
Knowledge of one or more foreign languages (English appreciated)
A diploma in hospitality/catering or equivalent training is required. Knowledge of the hotel industry is a major asset.
If you fit this profile and wish to join a dynamic company, do not hesitate to apply!
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