Recruitment Rabat - French-Speaking Customer Advisors | Belgian Telecoms | Uncapped Bonuses
- Rabat
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a world leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and at any time. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Your mission: Advise, support, and take on new challenges!
Want to join a dynamic Belgian telecom project and develop your technical and commercial skills?
At Foundever, join a passionate team where every call is an opportunity to satisfy the customer, enhance your advisory skills, and make a difference!
Your daily tasks
- Provide technical assistance to customers on their Internet services, modems, and equipment.
- Identify and resolve technical issues by providing quick and effective solutions.
- Advise and support customers in using their telecom services.
- Identify commercial opportunities and offer complementary services tailored to customer needs.
- Build customer loyalty through a personalized experience and a trusting relationship.
- Contribute to customer satisfaction while meeting motivating technical and commercial challenges.
Training to succeed!
No need to be a telecom expert! We will support you from the start with paid initial training, personalized coaching, and continuous follow-up.
Why choose Foundever?
Join an international group that values your performance, develops your skills, and offers you real professional growth opportunities.
Your service orientation, commercial drive, and motivation can make all the difference!
Ready to turn your talent into success? Apply now!
Required profile :
The profile we are looking for
Are you comfortable on the phone, passionate about customer relations, and motivated by commercial challenges?
Your place might be at Foundever!
- Excellent command of French, both spoken and written.
- Previous experience in a call center, technical support, or customer service is highly appreciated.
- Customer service orientation and commercial skills to identify sales opportunities.
- Excellent communication, active listening, and problem-solving skills.
- Dynamic, responsive, team spirit, and a taste for challenges.
- Comfortable with computer tools and an interest in the telecom world.
Your experience is an asset, your motivation makes the difference!
Thanks to our paid training, develop your technical and commercial skills and give your career a new boost at Foundever!
Find out if this job is right for you
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