Technical Assistance and Warranty Manager (H/F) - Csablanca
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
A century of commitment to mobility in Morocco,
Since 1907, Auto Hall has established itself as a key player in car distribution in Morocco. Guided by values of innovation, trust, and proximity, our Group places customer satisfaction and service quality at the heart of its development strategy, while resolutely committing to more sustainable mobility.
Our Mission:
Our mission is to offer every Moroccan driver reliable, innovative, and accessible mobility solutions, while actively contributing to the economic, social, and sustainable development of the Kingdom.
Our Brands:
Opel, Ford, DFSK, Nissan, Mitsubishi, Fiat, Fuso, Chery, Foton, Seres, Gaz, Maserati, Ford Trucks, Industrial & Agricultural
Our Values:
• Excellence: We strive for excellence in everything we do, through quality service and expertise recognized for over a century.
• Innovation: We constantly explore new automotive technologies and solutions to anticipate tomorrow's needs.
• Societal Commitment: We support responsible initiatives through our CSR policy and the concrete actions carried out by the Auto Hall Foundation.
• Customer Satisfaction: We place the customer experience at the heart of our strategy, with constant attention to listening, proximity, and continuous improvement.
Our commitment to a sustainable future:
At Auto Hall, we are convinced that the mobility of tomorrow must be responsible and sustainable. As a major player in the automotive sector in Morocco, we are actively committed to reducing our ecological footprint and supporting our community through concrete initiatives.
Our Labels and Certifications:
To meet the highest standards of quality and responsibility, Auto Hall integrates quality management and CSR into the heart of its governance. These commitments have been recognized by several national and international distinctions.
Job :
- Handle customer technical complaints and analyze causes of dissatisfaction
- Deploy manufacturer's After-Sales Service standards to the network and implement warranty file processing procedures
- Follow up on reimbursement of files with the manufacturer and check warranty-related invoicing (headquarters and network).
Required profile :
- Holder of a Bachelor's degree or Master's degree (Bac+3/5)
- Minimum of 3 years of experience
- Analytical and synthesis skills, planning and prioritization skills
- Ability to lead and motivate a team
- Good interpersonal skills, effective communication, responsiveness, anticipation, and conflict management
- Fluent French, English desirable
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