Credit Back Office Manager - Casablanca

Company :

Tractafric Motors Maroc is a key player in the Moroccan automotive sector, specializing in the distribution and after-sales service of passenger and commercial vehicles.

Our ambition is to offer our customers efficient, sustainable, and accessible mobility solutions, meeting the needs of a constantly evolving market.

We currently distribute four complementary international brands:

• ISUZU, a global leader for the reliability and robustness of its commercial vehicles and pick-up trucks.
• GWM (Great Wall Motors), a fast-growing technology brand, offering modern and innovative vehicles.
• KARRY, dedicated to professionals, with a range of light commercial vehicles combining practicality and performance.
• ZEEKR, a premium 100% electric brand, a symbol of innovation, design, and high performance.

Present through a network of five agencies located in Casablanca, Rabat, Tangier, Marrakech, and Agadir, Tractafric Motors Maroc places customer proximity and quality of service at the heart of its commitment.

Every day, our teams work with passion and professionalism to support the growth of mobility in Morocco and make Tractafric Motors Maroc a trusted partner, looking towards the future.

Company culture :

Tractafric Motors Maroc is characterized by a strong innovation-driven culture, where agility, experimentation and openness to new ideas support its development. This dynamic is reinforced by a clear performance-oriented mindset, driven by ambition, customer focus and the achievement of concrete goals. The company also relies on a structured organizational framework, ensuring rigor, efficiency and operational reliability. Collaboration plays a more secondary role, supporting team cohesion and engagement.

Job :

As part of our development, we are recruiting a Credit Back Office Manager based in Casablanca.

Reporting to the Management, you will be responsible for piloting and supervising the administrative and operational activities related to financing files. You will ensure the reliability of operations, compliance with procedures, completeness of files, as well as the quality and speed of processing.

Your main responsibilities:

- Supervise the entire administrative management process of financing files, from the setup of financing to the closure of contracts
- Check the completeness and compliance of files before their production and ensure adherence to internal procedures
- Ensure administrative and operational follow-up of financing contracts and oversee the proper execution of the various stages of the process
- Control reconciliations and monitor any discrepancies or anomalies identified in financing operations
- Act as the liaison between the Credit Back Office and internal teams: Sales, Finance, Accounting, Risk, Legal, and Operations
- Follow up on requests and complaints related to financing files and ensure their resolution within the best possible timeframe
- Identify operational anomalies and implement necessary corrective actions
- Prepare and ensure the reliability of periodic reports for management
- Implement and monitor key Back Office performance indicators: file volumes, processing times, invoicing, cash collection, defaults, anomalies...
- Analyze activity performance and propose improvement actions
- Participate in the optimization and digitalization of credit file management processes
- Manage, support, and develop the skills of the Back Office team members

Required profile :

A degree level of Master's degree or higher is required, ideally in Banking, Management, Accounting, or Finance.

With significant experience of 7 to 10 years in similar roles, you have proven expertise in the credit and administrative and financial management field.

To excel in this role, a set of skills is essential:

• In-depth mastery of financing products and credit mechanisms
• Excellent analytical and synthesis skills
• Strong sense of organization and methodological rigor
• Team management and communication skills
• Proactivity and ability to solve complex problems
• Proficiency in computer tools and financial management software

If you recognize yourself in this description and wish to take on a new professional challenge, seize this opportunity! Apply now.

Head office address :

Desired personality traits :

Conventional Respect of the rules Rationalism Flexibility Need for autonomy Involvement at work Organization