Center Manager - Academic Support, Training & Languages - Casablanca

Company :

Our institution is dedicated to academic support, training, and language learning.

We offer tutoring for different levels, language courses, as well as professional spaces for training and meetings.

As part of our development, we are looking for a Center Manager capable of managing daily operations, ensuring service quality for our existing clients, and actively contributing to the commercial development of the center.
 

Job :

Your main tasks:

1. Center Management and Scheduling

• Organize and manage the daily schedule of courses, training, and center activities.
• Plan the work of teachers, trainers, and instructors.
• Ensure good room utilization and optimization.
• Manage registrations, bookings, and availability.
• Oversee the smooth running of activities and resolve any unforeseen issues.

2. Follow-up and Loyalty of Existing Clients

• Ensure regular follow-up with students and their parents.
• Maintain close relationships with clients and ensure their satisfaction.
• Track registrations, renewals, and re-registrations.
• Identify additional needs and propose suitable offers.
• Develop long-term relationships with families, students, and professional clients.

3. Business Development

• Prospect for new clients and grow the center's client base.
• Generate new registrations for tutoring and language courses.
• Develop room rental activities with companies, trainers, and organizations.
• Follow up on prospects, incoming requests, and outreach.
• Participate in implementing commercial and loyalty actions.
• Contribute to increasing the center's local visibility.

4. Administrative Follow-up and Reporting

• Manage registrations, payments, bookings, and invoicing.
• Monitor activity indicators and prepare regular reports.
• Participate in the budgetary and administrative follow-up of the center.
• Keep client and prospect databases up to date.
   

Required profile :

We are looking for an autonomous, organized, dynamic, and results-oriented person with a strong sense of service and human interaction.

Education and Experience:

• Degree (Bac+5 level - Master's equivalent) in management or business with at least 2 years of experience in center management, education, training, customer service, or business development.

Required Technical Skills and Personal Qualities:

• Excellent interpersonal skills and ease in communicating with parents, students, teachers, and professional clients.
• Commercial sense and a taste for prospecting and customer retention.
• Very good organizational and prioritization skills.
• Proficiency in office software and management/scheduling tools.
• Fluency in French, both spoken and written.
• Autonomy, rigor, responsiveness, and an entrepreneurial spirit.
   

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Extraversion Will to persuade Intuition / spontaneity Need for reflection Ambition Organization