Company culture :

Job :

Your main activities are:

You are responsible for conducting qualitative studies to analyze the Voice of customers and internal clients (employees) on offers, journeys, interfaces, business models, etc.:

• You are responsible for your study from start to finish independently, from the initial brief to the delivery of your work.
• You define the stakes and objectives of the study with the project teams from digital management, Business Lines, business departments, and distribution channels. They are our study clients.
• You define with the project team and your colleagues, if necessary, the most suitable methodology based on the subject to be studied.
• You prepare the specifications for your study and the facilitation script.
• You work closely with the "client" project team, our technical and video department, and our customer recruitment experts.
• You collect the Voice of customers and employees, analyze the results, and present your findings.
• You co-construct operational recommendations with the project team.
• You present the results in plenary to the project team and the business and digital departments, a key moment of the study that generates rich discussions/interactions and often decisions made during the meeting.

You manage and/or participate in cross-functional working groups to evolve our methodologies and develop our skills. You play a role in integrating AI tools into our methodologies.
 

Required profile :

You have good knowledge of offers intended for the Enterprise and SME markets and/or you have the ability to quickly master them.
You have good knowledge of Orange's international organization and have developed a network that you can leverage.
You have strong listening skills, an open mind, and excellent interpersonal skills.
You have excellent analytical and synthesis skills and are comfortable speaking and writing to share the voice of customers and employees.

You show a very strong interest in improving customer experience quality and NPS, as well as in the digital world.

You enjoy working in a team and project-based environment and are recognized for your organizational skills and focus on results. You master project methodologies.
You know how to work cross-functionally by uniting different stakeholders and bringing a consulting dimension.
You can lead transformations and help a team progress.
You are proficient in English (TOEIC 900 minimum).
You can handle multiple subjects simultaneously while respecting deadlines.

You contribute to the new international dimension of the CTC Enterprise.

You will be a player in the transformation of CTC methodologies by integrating AI tools.

Other specifics of the position:

To impress with what sets you apart, highlight:
The conduct of studies closely involving our French and International clients.
We work on all major B2B subjects to support the implementation of the group's strategy.
You work within a rich ecosystem on innovative project and offer studies, which are real growth drivers for the Group. You contribute to evolving the offer towards innovative products/services focused on customer needs, experience, and usage.
High visibility of CTC E within the B2B ecosystem.

-> Do you recognize yourself in this profile? Then don't waste time, we are waiting for your application! Don't forget to attach a cover letter to your CV explaining what motivates you for the position.
-> Don't wait until the deadline to apply: applications are reviewed regularly and the position may be filled before the advertised deadline.