Management Unit Manager (H/F) OPS MANAGER at Technopolis - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kenitra since 2024, we are now more than 4,500 employees.

Join Us:

• It means choosing the world's leading insurance brand
• It means benefiting from many advantages well beyond market standards
• It means developing in a rewarding environment offering a variety of jobs
• It means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our Jobs:

The expertise of our teams covers the main insurance jobs:

• Contract sales
• Management of property and casualty insurance contracts and personal insurance
• Management of Auto and Home claims
• Payment of Health benefits
• Activation of Assistance guarantees
• Appointment scheduling for our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the Operational Director, you will manage a management unit comprising 7 to 8 operational teams to meet the objectives set by the parent company and ASM.

Your main tasks will be to:

• Organize, lead, plan, and control the operational activity of your unit,
• Support your managers and ensure the achievement of the technical, productivity, and quality of service objectives defined for your unit,
• Promote initiative, innovation, and continuous progress within the teams,
• Lead projects and be a proactive proposer.

Required profile :

With higher education (Bac + 4/5) specializing in Management, you have 4 years of experience in a similar position (team leader, activity manager...):

• Master the fundamentals of management and supervision of large teams,
• Have experience in a similar role (Project Manager, Operational Activity Manager, Team Leader...) in a customer relations center for at least 4 years.
• Have the ability to have a vision of all departmental challenges and get your teams on board,
• Have the ability to act in a complex environment and coordinate strategic actions,
• Be autonomous and pragmatic,
• Have an eye for detail, analysis, synthesis, and anticipation,
• Have a strong sense of responsibility and team spirit,
• Have excellent listening and communication skills,
• Have a perfect command of the French language.

 We would like to thank all applicants, but we will only contact those selected for the pre-selection process.

Head office address :

Desired personality traits :

Extraversion Emotional distance Conventional Flexibility