Unit Management Manager (H/F) OPS MANAGER at Technopolis - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium and AXA Switzerland

Located in Rabat since May 2004 and in Kénitra since 2024 and soon in Fés, we are today more than 5000 employees.

Joining us:

Means choosing the world's leading insurance brand
Means benefiting from many advantages well beyond market standards
Means evolving in a rewarding environment offering a diversity of jobs
Means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our jobs:

The know-how of our teams covers the main insurance jobs:

Selling contracts
Managing non-life and life insurance contracts
Managing Auto and Home claims
Processing Health benefits
Handling Assistance guarantees
Making appointments for our General Agents
Managing Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the Operational Director, you will manage a management unit grouping 7 to 8 operational teams to meet the objectives set by the parent company and ASM.

Your main missions will be:

• Organize, lead, plan and control the operational activity of your unit,
• Support your managers and ensure the achievement of the technical, productivity and service quality objectives defined for your unit,
• Promote the spirit of initiative, innovation and continuous improvement within the teams,
• Lead projects and be a driving force for proposals.

Required profile :

With higher education (Bac + 4/5) specializing in Management, you have 4 years of experience in a similar position (team leader, activity manager...):

• Master the fundamentals of management and supervision of large teams,
• Have experience in a similar role (Project manager, Operational activity manager, team leader...) in a customer relations center for at least 4 years.
• Have the ability to have a vision of all the challenges of the department and to get your teams on board,
• Have the ability to act in a complex environment and coordinate strategic actions,
• Be autonomous and pragmatic,
• Have an eye for detail, analysis, synthesis and anticipation,
• Have a strong sense of responsibility and teamwork,
• Have excellent listening and communication skills,
• Master the French language perfectly.

 We would like to thank all applicants, but we will only contact those selected for the pre-selection process.

Head office address :

Desired personality traits :

Extraversion Emotional distance Conventional Flexibility