After-Sales Service Manager - Chtouka Ait Baha - Agadir
Company sector : Agri-food
COMPANY :
Azura is a private, family-owned international group, specializing in fruit & vegetable and aquaculture sectors, and is among the world leaders in cherry tomato production. With the commitment of our 18,000 employees and unique expertise, we cultivate goodness for the planet, for our consumers, for our teams, and for future generations.
Our CSR strategy extends throughout our entire value chain, from the field to the plate, while actively involving all group employees.
Our commitment to cultivate goodness for all is the foundation of our culture and our HR governance towards the people who work with us, particularly in terms of work environment, development, advancement, and recognition.
"Cultivating goodness for the planet, for consumers, for society, and for employees is the purpose that has built the group for over 30 years and shapes its ambition for future generations."
Join us and be part of a fast-growing Group resolutely focused on the future.
Company culture :
Groupe AZURA is driven by a predominantly collaborative culture, where people, trust and teamwork are central to daily operations. A close and supportive management style promotes guidance, accountability and long-term employee engagement. This approach is strengthened by a strong innovation dimension, fostering initiative, agility and openness to change. More moderate organizational and competitive elements provide structure and performance focus, while maintaining a people-centered and collective-oriented environment.
Job :
We are looking for an After-Sales Service Manager to join our International Nursery subsidiary.
The position is based near the city of Agadir.
You will be responsible for providing high-level technical support to customers, managing after-sales service cases, handling complaints, and contributing to the continuous improvement of products and services in coordination with the technical, sales, and logistics teams.
- Your responsibilities
• Provide on-site technical support to customers.
• Manage after-sales service cases: scheduling visits, writing technical reports, monitoring interventions.
• Handle customer complaints with responsiveness and professionalism.
• Provide technical support to the sales department.
• Participate in commercial prospecting.
• Collaborate with internal departments to improve product and service quality.
Required profile :
• Education: Technician or Engineer
• Experience: Minimum 3 years in a nursery, vegetable production, or sales role
• Driver's License (Class B): Required
- Required Skills:
• Proficiency in diagnostic tools
• Autonomy and organizational skills
• Analytical mindset and rigor
• Customer service orientation
• Ability to adapt to the agricultural field
If this challenge motivates you and you believe you match the profile, do not hesitate to apply now!
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