After-Sales Service Manager - CASABLANCA

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security...).

For our candidates, we offer, in line with Manpower Group's global standards, a selection, evaluation, and support process for success in their new role.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Dreaming of a career in the dynamic automotive sector and joining a renowned company? Our client, a major player in this field, is actively looking for an After-Sales Service Manager for its establishment located in CASABLANCA. This is a unique opportunity to leverage your expertise and actively contribute to our customers' satisfaction, while evolving in a stimulating and constantly changing environment.

As the After-Sales Service Manager, your main objectives will be to ensure an exceptional customer experience, optimize after-sales service processes, and build customer loyalty through high-quality service. You will be the guardian of the company's brand image in terms of service and support.

• Supervise and coordinate after-sales service teams.
• Manage customer complaints and propose suitable and quick solutions.
• Implement and monitor after-sales service performance indicators.
• Ensure liaison between customers and various technical or commercial departments.
• Ensure the quality of interventions and customer satisfaction.
• Participate in the development and monitoring of after-sales service department budgets.
• Propose continuous improvements to processes and services.

Your tasks will revolve around operational management and team management, with a strong emphasis on service quality and customer satisfaction.

Required profile :

To excel in this role, a degree level of Bachelor's (Bac +3) to Master's (Bac+5) is required. A specialization in Sales Administration or After-Sales Service would be a major asset for understanding the workings of this profession.

Professional experience of 3 to 5 years in a similar position is essential. This experience should have allowed you to develop a solid understanding of the challenges of after-sales service, customer relationship management, and team management in the automotive or spare parts sector.

• Excellent communication and customer relationship management skills.
• Proven ability in management and team leadership.
• Proficiency in computer tools (Excel, ERP)
• Ability in problem-solving and managing difficult situations.
• Sense of organization, rigor, and proactivity.
• Proficiency in computer tools and after-sales management software.
• Good knowledge of the automotive sector.

Your service-oriented mindset, your leadership, and your ability to unite your teams will be key to your success.

Head office address :

Desired personality traits :

Conventional Respect of the rules Extraversion Will to persuade Flexibility Team work Involvement at work Organization