Service Manager (M/F) - Casablanca

Company :

Centrale Automobile Chérifienne (CAC) is the exclusive importer in Morocco for the brands Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda, Porsche, and Bentley, each having developed a real identity that makes them unique in their market segment. 

With strong development potential in Morocco and internationally, the brands rely on expert services and shared skills to increase their performance and support their growth.

 CAC's Human Resources policy is based on 4 main pillars regarding its employees: 

• Value their performance by setting clear, precise, and achievable goals 
• Build loyalty through motivation and recognition,
• Develop their expertise through support, skill improvement, and empowerment,
• Encourage career advancement. Our employees share the same passion and values and have built a true company culture that promotes customer satisfaction (internal/external), teamwork, and expertise. 

Come and participate in the development of leading and prestigious brands in Morocco, within a dynamic and innovative company!!

Company culture :

CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. It is also supported by a structured organizational culture, ensuring rigor, efficiency and process reliability, while a more moderate innovative component fosters adaptability and continuous improvement.

Job :

Your tasks:  

• Monitor and ensure the implementation of various action plans defined by After-Sales Management.
• Ensure the application of various after-sales standards as defined by the represented brand(s).
• Deploy programs or actions aimed at increasing revenue from service and spare parts.
• Implement and set up customer satisfaction and loyalty programs.
• Establish processes aimed at ensuring service quality and reducing workshop returns in accordance with the directives of the represented brand(s).
• Implement the annual training plan for after-sales staff as defined by the Training Department.
• Recruit, onboard, and integrate new employees.
• Strengthen team spirit and employee motivation.
• Regularly inform employees about company directions and qualitative and quantitative performance indicators.
• Train and transfer knowledge during weekly quality briefings.
• Plan staffing while respecting budgets and after consulting Management.
• Ensure optimal use of available resources (human and material).
• Adhere to directives regarding warranties and commercial gestures.
• Comply with environmental constraints and legal directives (workplace accidents, labor regulations, environmental protection).
• Monitor and analyze the after-sales performance indicators of the service center.
• Hold monthly meetings with After-Sales Management, presenting the past month's results and objectives for the next month.
• Daily supervision of customer reception operations.
• Daily supervision of vehicle maintenance and repair operations.
• Handle and follow up on customer complaints.
• Monitor the quality of advice, workshop services, vehicle return process, work quality, and SAV communication and information.

Required profile :

As an engineer (preferably in mechanics or electromechanics), you have a minimum of 5 years of experience in the automotive sector, including 3 years as an After-Sales Manager.

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules Need for reflection Search for new things / novelty