Quality System Manager - Rabat
Company sector : Call Center
COMPANY :
Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and gives creative and ambitious people in the high-tech and customer relations fields the opportunity to achieve their professional goals.
Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have continued to expand our teams since 2021 with nearly 4000 employees mainly based in Fes and Rabat. We have just extended our activities to the southern part of the kingdom by opening a new site in Casablanca to continue our growth with the goal of becoming the largest service company in Morocco serving the Canadian market.
In addition to our growth rate, which is one of the strongest and most ambitious in Morocco, we are aware that this would not have been possible without the daily commitment and talent of our employees. For this reason, we attach great importance to equity, well-being at work, and the career development of our employees. Thus, we have been certified Best Place to Work. We currently have about sixty employees benefiting from our various qualification programs, 80% of our managerial staff comes from internal promotions, and according to the latest internal satisfaction survey, 86% of our employees would recommend Cnexia to a friend.
If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment where service excellence goes hand in hand with unmistakable creativity and talent!
"At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."
Company culture :
Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
Job :
• Design and Governance of the QMS (Quality Management System): Define and structure the process map for
all departments.
• Define and structure the process map for all departments (HR, IT, Operations, Shared Services).
• Establish and manage the RACI Matrix to clarify responsibilities at each step of key processes.
• Support and Quality Culture: Support operational staff in formalizing their procedures and operating methods.
• Audit and Continuous Improvement: Conduct regular internal audits.
• Identify non-conformities, analyze root causes, and monitor the implementation of corrective action plans.
Required profile :
• Education: Master's degree (Bac+5) in Quality Management, Process Engineering.
• Perfect command of the English language.
• Perfect command of Excel and PowerPoint.
• A results-oriented approach to problem-solving.
• Flexibility for inter-site work.
• Mastery of a quality management standard (ISO9001, COPC, or other similar standard).
• Ability to audit complex processes.
• Design of RACI matrices.
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