Job :

Join a dynamic player in the temping sector based in Casablanca. As an Operations Manager, the role involves driving operational efficiency by placing human capital at the heart of the growth strategy.

The main goal is to structure and optimize internal processes while ensuring exemplary operations management. Success depends on the ability to align human resources with the company's technological and creative ambitions.

Day-to-day tasks focus on organizational performance:

1. Management of operations and exploitation
- Organize, plan, and supervise operational activities at various client sites.
- Ensure that services are delivered in accordance with contracts and client requirements.
- Assign the necessary human and material resources to each site.
- Ensure the continuity of services in case of absence, departure, or replacement of an employee.
- Anticipate operational difficulties and implement quick solutions.
2. Management and supervision of field teams
- Supervise account managers, team leaders, supervisors, and site managers, depending on the company's organization.
- Distribute responsibilities and set operational objectives.
- Monitor attendance, punctuality, and the correct assignment of employees.
- Support field teams in resolving daily issues.
- Organize follow-up meetings and evaluate team performance.
3. Coordination with the recruitment and HR department
- Communicate to recruitment the personnel needs expressed by clients and field teams.
- Ensure that needs are clearly stated: profile, number of people, location, hours, and start date.
- Coordinate urgent replacements and recruitments necessary for the continuity of services.
- Ensure, with the relevant departments, that required administrative procedures are completed before starting work.
- Report difficulties related to absenteeism, turnover, and employee retention.
4. Client relationship management
- Ensure operational follow-up of services and maintain regular communication with clients.
- Receive complaints, analyze causes, and implement corrective actions.
- Ensure compliance with commitments regarding quality, presence, deadlines, and service level.
- Organize periodic meetings with clients to anticipate their needs and measure their satisfaction.
- Identify risks of contract loss and propose solutions to strengthen collaboration.
5. Quality, safety, and compliance control
- Monitor the quality of services provided at the sites.
- Ensure adherence to safety instructions and internal procedures.
- Verify that necessary equipment and work tools are available.
- Track incidents, accidents, and non-conformities, and coordinate corrective actions with the relevant departments.
- Check the proper application of operational procedures.
6. Monitoring of performance indicators (KPIs)
The Operations Manager must track indicators to measure operational efficiency.

Required profile :

A Master's degree (Bac +5) or higher is required, ideally complemented by a specialization in HR, personnel, or training.

Significant experience of 5 to 10 years in similar roles is expected to master the operational and human challenges specific to the digital ecosystem.

To succeed in this role, certain skills are essential:

1. Management of operations and exploitation
- Organize, plan, and supervise operational activities at various client sites.
- Ensure that services are delivered in accordance with contracts and client requirements.
- Assign the necessary human and material resources to each site.
- Ensure the continuity of services in case of absence, departure, or replacement of an employee.
- Anticipate operational difficulties and implement quick solutions.
2. Management and supervision of field teams
- Supervise account managers, team leaders, supervisors, and site managers, depending on the company's organization.
- Distribute responsibilities and set operational objectives.
- Monitor attendance, punctuality, and the correct assignment of employees.
- Support field teams in resolving daily issues.
- Organize follow-up meetings and evaluate team performance.
3. Coordination with the recruitment and HR department
- Communicate to recruitment the personnel needs expressed by clients and field teams.
- Ensure that needs are clearly stated: profile, number of people, location, hours, and start date.
- Coordinate urgent replacements and recruitments necessary for the continuity of services.
- Ensure, with the relevant departments, that required administrative procedures are completed before starting work.
- Report difficulties related to absenteeism, turnover, and employee retention.
4. Client relationship management
- Ensure operational follow-up of services and maintain regular communication with clients.
- Receive complaints, analyze causes, and implement corrective actions.
- Ensure compliance with commitments regarding quality, presence, deadlines, and service level.
- Organize periodic meetings with clients to anticipate their needs and measure their satisfaction.
- Identify risks of contract loss and propose solutions to strengthen collaboration.
5. Quality, safety, and compliance control
- Monitor the quality of services provided at the sites.
- Ensure adherence to safety instructions and internal procedures.
- Verify that necessary equipment and work tools are available.
- Track incidents, accidents, and non-conformities, and coordinate corrective actions with the relevant departments.
- Check the proper application of operational procedures.
6. Monitoring of performance indicators (KPIs)
The Operations Manager must track indicators to measure operational efficiency.

Interested in this challenge in Casablanca? If the profile matches expectations, please use the "Send my CV to the recruiter" button today.