Senior Trucks Parts & Service Sales Representative - Casablanca

Company :

Founded in 2012 in Morocco, our Consulting Firm handles all human resources management issues and solutions with 3 areas of expertise: 

1. Recruitment & Head Hunting for executives, managers, and directors from all business sectors. We have several HR consultants who are experts in their field, spread across different business sectors. 
2. HR Consulting and Support: organization, interim management, team-building, coaching [...]
3. Staffing and contract management.

XCDM Maroc is recruiting, on behalf of its client, a Sales Representative - Parts & Service to drive aftermarket sales growth, develop customer relationships, and promote parts and service solutions within the assigned territory.

Job :

• Achieve assigned sales targets for parts and after-sales services within the designated territory.
• Develop and maintain strong, long-term relationships with customers, ensuring a high level of satisfaction and service quality.
• Conduct regular customer visits, prepare visit reports, and ensure timely follow-up on identified business opportunities.
• Perform fleet inspections and assess customer needs to recommend appropriate maintenance solutions and services.
• Monitor territory performance, including customer fleets, market trends, competitive activity, lost sales, and new business opportunities.
• Identify and develop sales opportunities related to spare parts, maintenance contracts, service campaigns, and aftermarket solutions.
• Actively promote parts and service programs, campaigns, maintenance agreements, and other after-sales initiatives to maximize revenue growth.
• Coordinate with internal teams to ensure parts availability, accurate pricing, service follow-up, and efficient customer support.
• Maintain the highest standards of professionalism, integrity, and customer relationship management in all business dealings.

Required profile :

Educational Qualifications & Certifications:

• University Degree in Engineering, Business Administration, or a related technical/commercial discipline.

Knowledge:

• Parts and Service sales operations; customer relationship management; aftermarket business development; service agreements and maintenance solutions; market and competitor awareness.

Technical Skills:

• Basic mechanical and truck/product knowledge; equipment inspection and needs assessment; CRM and territory management; sales pipeline management; reporting and customer presentation skills.

Language Skills:

• Arabic & French is preferred for effective customer communication. English will be a plus

Experience:

• Minimum 10 years of experience in Parts, Service, Aftermarket Sales, Product Support, or Customer Support within trucks, heavy equipment, automotive, industrial equipment, or related industries.

General Profile / Specifications:

• Valid driving license and regular customer visits
• Flexibility to support emergencies, campaigns, and business needs
• Ability to work in field/customer/workshop environments
• Compliance with safety and site regulations
• Use of company systems, CRM tools, and reporting templates

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Involvement at work Ambition Improvisation