Serial Life Quality Engineer - Tetouan

Company :

ALTEN MAROC, a branch of the world leader in engineering and technology consulting, created in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, now has more than 2200 employees and aims for a center of excellence of 3300 ALTEN employees by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, rail, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Maroc means joining an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimony of Hajar Bououd, HR Director and Communication at ALTEN Maroc in the magazine Challenge Maroc by clicking here: https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

Key Responsibilities

• Drive quality convergence plans to achieve customer quality targets.
• Monitor and analyze quality KPIs, warranty claims, failure rates, and warranty costs.
• Lead quality issue resolution by coordinating Engineering, Plants, Suppliers, and Quality teams.
• Manage Engineering Quality Issues (QIT) and ensure proper tracking in GIM/PLM.
• Support problem-solving activities with quality data, reports, and methodologies.
• Ensure production non-conformities are addressed by plant quality teams.
• Prepare quality reviews and represent quality status in customer and management meetings.
• Assess risks related to safety alerts and support field actions or service campaigns.
• Capitalize on lessons learned and ensure their integration into future projects.

Main Objectives

• Achieve customer quality targets and warranty objectives.
• Improve product reliability and customer satisfaction.
• Define corrective actions and technical solutions for field quality issues.
• Act as the key quality representative between Engineering, Manufacturing, Suppliers, Aftersales, and Customer Experience teams

Required profile :

• Master's degree in Industrial Engineering ;
• 2 to 5 years of experience in a similar role
• Problem solving skills, quality process, product design (system, architecture), industrial skills, project work, cooperation context control

Managerial skills:

• Ability to convince, communicate, manage the handling of quality issues
• Ability to analyze risks and their consequences
• Ability to mobilize and lead transversal teams
• Autonomy and flexibility to learn new toolings and procedure
• Rigourness ability

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules