Customer service call + mail - e-commerce platform specialized in pet products - Rabat
Company sector : Call Center
COMPANY :
ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative and high-quality solutions to improve customer experience.
Our impact:
With 18 production sites in 8 countries, our global network allows us to respond quickly to customer needs worldwide.
Dedicated employees: With over 8000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.
Our commitment:
Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.
With us, stability and growth go hand in hand:
- All our production positions are offered as permanent contracts (CDI),
- Paid initial training from day one,
- An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.
Joining ADM Value also means benefiting from:
- Social security (CNSS) and health insurance (AMO),
- Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
- A stimulating work environment that encourages mutual support, progress, and personal growth.
Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.
Apply today and become part of our success!
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
You will be responsible for customer service, handling incoming calls and processing customer emails. Our client is an online store specializing in pet products. In this role, you will play a key part in customer service by managing calls and emails from customers.
Required profile :
You are passionate about e-commerce and have excellent command of the French language, both written and spoken. You have the following qualities:
Great writing skills
Strong ability to summarize
Fast typing speed
Comfortable with computer tools.
A passion for animals and in-depth knowledge of pet products are significant advantages for excelling in this role.
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