Service Desk Analyst (German Speaker) - Rabat

Company :

HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Company culture :

HCLTech operates within a predominantly competitive and performance-driven culture, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust innovation dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.

Job :

Are you passionate about solving problems and have a great ability to help others? We are looking for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will play a key role in providing quality technical support to our clients.

Your main tasks will include:

• Answering incoming phone calls, emails, and support tickets.
• Identifying and diagnosing technical issues faced by clients.
• Providing clear solutions and instructions to resolve problems quickly and effectively.
• Collaborating with internal teams to resolve complex issues.
• Tracking and updating support tickets for accurate follow-up.
• Ensuring excellent customer satisfaction by providing friendly and professional service.
• Contributing to documentation and the knowledge base to facilitate future support.
• Participating in training to stay informed about new technologies and products.

Required profile :

Profile sought:

• Perfect command of German and good command of English.
• Previous experience in a technical support, customer service, or help desk role is preferred.
• Knowledge of common operating systems such as Windows, macOS, or Linux.
• Ability to communicate effectively with clients and explain technical solutions clearly.
• Aptitude for solving problems quickly and proactively.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and collaborate within a team.

If you have the required skills and enjoy working in a stimulating environment, send us your CV, preferably in English, today!

Head office address :

Desired personality traits :

Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work