Service management / Run management Junior Cloud, Ops
- Rabat
Company sector : IT (Information Technology)
COMPANY :
ALTEN MAROC, a branch of the world leader in engineering and technology consulting founded in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence of 3300 ALTENiens by the end of 2027. It is now a strategic player in supporting the professional development of engineers.
Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, railway, R&D and IT, telecommunications, and media sectors.
Joining ALTEN Maroc means integrating an ecosystem of excellence and benefiting from:
• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment
Discover the testimonial of Hajar Bououd, HRD and Communication at ALTEN Maroc in the magazine Challenge Maroc by clicking here: https://bit.ly/3QMntIc
Company culture :
Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.
Job :
Within the CloudOps Department, the Run Management service covers the following missions within its scope:
● Management and supervision of Infra Support activities
● Management of the request backlog
● Monitoring compliance with service level agreements (SLA)
● Ensuring efficient processing of assigned tickets
● Analysis and identification of impacts
● Identification of business processes at risk and defining supervision needs
● Leading a continuous improvement process
● Real-time identification of recurring tickets
● Assistance, support, guidance, and direction for CloudOps teams in using support tools
● Listening to user grievances and alerting product lines to encountered anomalies
● Providing knowledge bases for services and applications
Required profile :
Master's degree (engineering school or university) in IT, or equivalent experience
Less than 3 years of experience in Service management / Run management.
TECHNICAL ENVIRONMENT AND REQUIRED EXPERTISE:
Must Have:
● Indicator management
● Very good oral and written communication skills
● Management of crisis situations, RCAs, and lessons learned (REX)
METHODS, ORGANIZATIONS, AND INTERACTIONS:
● Communicate clearly and effectively in writing and orally in French for smooth interactions with the business and teams
● Analyze situations and propose suitable solutions while identifying areas for improvement
● Meet deadlines while maintaining high standards of quality and excellence
● Collaborate actively with team members, share knowledge, and foster a team spirit to achieve common goals
● Apply a continuous improvement mindset to optimize practices and results
REFERENCES:
The following will be particularly appreciated in the context of the service:
● ITIL Certification
● English language required
● Knowledge of IT infrastructure
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