Service management / Run management Junior Cloud, Ops
- Rabat

Company :

ALTEN MAROC, a branch of the world leader in engineering and technology consulting founded in 2008 and present in Fes, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence of 3300 ALTENiens by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, railway, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Maroc means integrating an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimonial of Hajar Bououd, HRD and Communication at ALTEN Maroc in the magazine Challenge Maroc by clicking here: https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

Within the CloudOps Department, the Run Management service covers the following missions within its scope:

● Management and supervision of Infra Support activities

● Management of the request backlog

● Monitoring compliance with service level agreements (SLA)

● Ensuring efficient processing of assigned tickets

● Analysis and identification of impacts

● Identification of business processes at risk and defining supervision needs

● Leading a continuous improvement process

● Real-time identification of recurring tickets

● Assistance, support, guidance, and direction for CloudOps teams in using support tools

● Listening to user grievances and alerting product lines to encountered anomalies

● Providing knowledge bases for services and applications

Required profile :

Master's degree (engineering school or university) in IT, or equivalent experience

Less than 3 years of experience in Service management / Run management.

TECHNICAL ENVIRONMENT AND REQUIRED EXPERTISE:

Must Have:

● Indicator management

● Very good oral and written communication skills

● Management of crisis situations, RCAs, and lessons learned (REX)

METHODS, ORGANIZATIONS, AND INTERACTIONS:

● Communicate clearly and effectively in writing and orally in French for smooth interactions with the business and teams

● Analyze situations and propose suitable solutions while identifying areas for improvement

● Meet deadlines while maintaining high standards of quality and excellence

● Collaborate actively with team members, share knowledge, and foster a team spirit to achieve common goals

● Apply a continuous improvement mindset to optimize practices and results

REFERENCES:

The following will be particularly appreciated in the context of the service:

● ITIL Certification

● English language required

● Knowledge of IT infrastructure

Head office address :

Desired personality traits :

Need for objectivity Tenacity Organization Rationalism Respect of the rules