Intern at the Customer Relations Center - Casablanca

Company :

KITEA Group a leader in furniture and decoration in Morocco for over 30 years, operates across the country with the largest network of own stores. Our dedication to quality, innovation, and customer service excellence is constant. Our products combine avant-garde design, proven durability, and competitive prices, designed to meet all preferences and needs. At KITEA, we stay alert to changes, anticipate, and constantly adapt to the needs of our various markets. By combining our iconic brands KITEA and KITEA KITCHEN with our exclusive international partnerships ROCHE BOBOIS, ASHLEY HomeStore, and CASA Shop, our ambitions are clear. Through the strength of our brands, we are expanding beyond our borders and aim to become the No. 1 reference player on the African continent.

Our recent achievements:

In November 2023, we unveiled our new generation store over 10,000 m² in our Viva Park center in Casablanca, with an investment of over 270 million dirhams. In April 2023, it was KITEA Giant Agadir's turn to open its doors in our shopping center, spanning over 42,000 m² of commercial space. The new generation of KITEA Giant? Nothing less than the largest furniture stores in Morocco. With a multitude of stores already to our name, we plan to unveil more openings in 2024 in Casablanca, Kenitra, Laayoune, and Tetouan. We have also expanded our international presence with a launch in Kenya in 2022 and Ghana in 2023. We also have the largest logistics center in Morocco to support our growth, and in the same vein, our headquarters has doubled in size (from 1,000 m² to 2,000 m²).

The talents we are looking for:

We are expanding our family by recruiting talents who share our values: Passion, Leadership, Innovation, Integrity, and Transparency. If you identify with these values and have boundless ambitions, join us. We are looking for profiles for our Purchasing, Marketing, and E-Commerce teams, as well as across all our support functions and of course in our stores, at all levels of experience.

Why join us:

We are not just a company, we are a certified "Best Place to Work" organization. Well-being at work is at the heart of our priorities, and we are committed to maintaining our high standards. We value your skills, experience, and mindset. Our culture is based on diversity, inclusion, open communication, and transparency. At KITEA, we invest in our employees and provide a supportive environment to develop your ideas, in a spirit of trust, respect, and teamwork. Our goal: to attract and retain the best talent.

Company culture :

Kitea is characterized by a corporate culture centered on collaboration, where teamwork, trust and strong human relationships play an essential role. The company promotes close leadership that supports employee engagement, accountability and development. This collaborative foundation is strengthened by an openness to innovation, encouraging agility, creativity and adaptation to market changes. It also relies on a structured organization and a performance-oriented mindset, ensuring efficiency, reliability and a focus on results.

Job :

Join our dynamic team in the Furniture / Decoration sector as an Intern at the Customer Relations Center. Based in Casablanca, you will have the opportunity to grow within a recognized company and actively contribute to customer satisfaction.

The main goal of this internship is to familiarize you with the standards of excellence of our customer service. It involves understanding and mastering communication techniques, problem-solving, and customer loyalty. You will be an essential link in the continuous improvement of our customers' experience, contributing to a positive and effective brand image.

Your days will be structured around various missions aimed at ensuring an optimal customer experience:

• Welcome and handle customer requests by phone, email, and chat.
• Provide clear, precise, and personalized answers to inquiries.
• Manage complaints professionally and with care, finding the best solutions.
• Participate in improving customer relations procedures and tools.
• Contribute to customer follow-up and loyalty.
• Collaborate with other departments to ensure comprehensive customer support.

Required profile :

To be eligible for this internship, you are currently pursuing a Master's degree (Bac +5). A specialization in call center professions is a major asset for quickly understanding the job's challenges.

A first experience of 1 year in a similar environment or in the furniture sector would be ideal. This experience has allowed you to develop an understanding of customer expectations and the requirements of a high-performing service.

We are looking for someone with excellent interpersonal skills and a strong listening ability. Your communication skills, organization, and rigor will be undeniable assets. You demonstrate proactivity and a real customer focus. Proficiency in standard computer tools and good written and oral expression in French are also expected.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization