IT Support Interns - Casablanca
Company sector : Call Center
COMPANY :
Sitel Group officially becomes Foundever™.
Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.
Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and at any time. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX.
Discover the testimonial of Fatna Abdouh, Chief HR Officer of Foundever in the Moroccan magazine Challenge by clicking here: https://bit.ly/48HwKY1
Company culture :
Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.
Job :
Your mission:
- Ensure the operational maintenance of systems and services in the site's IT environment, by providing daily technical and operational support.
- Provide user support (respecting SLAs).
- Ensure customer satisfaction with the IT services provided and take the initiative to implement the necessary actions to minimize costs.
- Manage and maintain the compliance of the site's IT environment (Antivirus, MS Patching, and all site compliance: ISO, PCI …etc)
- Manage Major incidents on site in accordance with ITIL processes and company standards.
- Identify IT problems and suggest fixes and improvement methods to maintain the availability, performance, and integrity of installed technologies.
- Be process-oriented with ITIL standards.
- Comply with all security requirements and policies of the company and the external client.
- Be a key interface between the IT function and operational activities, including external clients.
Required profile :
Profile sought:
- Coming from a training of Bac +2 level Minimum in IT, you have at least 3 years of experience in a similar position
- Good knowledge of ITIL processes
- Knowledge in TCP/IP, DHCP Scope, DNS and IT systems administration.
- Knowledge of AVAYA / Telephony.
- Knowledge in Antivirus and Microsoft patching management.
- Knowledge in Dell / HP server management.
- Knowledge in Operating Systems.
- Knowledge in CISCO switches.
- Perfectly bilingual (French English).
- Availability, organization, efficiency, rapid problem-solving techniques, proactivity, listening and communication skills, good interpersonal skills.
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