Receptionist - Marrakech
Hospitality professions - Tourism professions - Secteur Call Center - Hospitality / Catering
- Junior (1 to 3 years) - Mid Level (3 to 5 years)
- 1 job(s) in Marrakech and region - Morocco
- Bachelor (BA, BSc) Minimum - Specialized training
Intuition / spontaneity Tenacity Organization
- Permanent contract
- Teleworking : No
Company :
Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.
The resort spans 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Open since 1966, Es Saadi also boasts a sumptuous Palace with 81 suites, as well as 10 private villas and 8 ksar-style accommodations with authentic charm. The Resort also offers 13 restaurants and bars, as well as two Spas and an Entertainment center.
The Es Saadi Marrakech Resort stands as an essential reference for discreet luxury, the art of hospitality, and unique experiences.
Joining the Es Saadi Marrakech Resort is more than just becoming part of an exceptional establishment: it is participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique art of living, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where knowledge sharing and talent recognition are at the core of our management vision.
Our ambition is to bring together talents who are eager to invest in prestigious hospitality and contribute to unforgettable customer experiences. Joining our team means benefiting from personalized support, regular training, and real opportunities for growth within a human-sized, family-run group focused on the future. Whether your career path is already rich or still developing, if you have a keen eye for detail, a love for service, and a taste for excellence, we would be delighted to welcome you among us.
Discover the testimonial of Fatima Zahra El Harchi, Human Capital Director at Es Saadi Marrakech Resort in Challenge Maroc magazine by clicking here: https://bit.ly/4wcMlJ9
Company culture :
Job :
Join a renowned hotel establishment in Marrakech and be the first point of contact for our clientele. As a Receptionist, you will play a crucial role in welcoming, directing, and satisfying our guests, thus contributing to our company's image of excellence in the Hospitality / Restaurant sector.
Your main mission will be to ensure smooth and efficient communication within the establishment and with the outside world. This involves guaranteeing a positive customer experience from the very first telephone contact, by offering professional, courteous, and personalized service.
Your responsibilities will include the meticulous management of the telephone switchboard, including:
- Receiving, screening, and transferring incoming calls professionally.
- Taking accurate messages and forwarding them quickly to the relevant departments.
- Providing general information about the establishment and its services.
- Handling specific customer requests, directing them to the appropriate contacts.
- Participating in various administrative tasks related to reception and communication.
Required profile :
You hold a degree of Bac +3 (equivalent to a Bachelor's degree), ideally in Hospitality / Restaurant trades, Tourism, or related fields.
Previous professional experience, ranging from 1 to 5 years, in a similar role or within the Hospitality / Restaurant sector is highly desirable.
- Excellent oral communication skills and a strong sense of customer service.
- Good interpersonal skills and the ability to manage multiple tasks simultaneously with calm and efficiency.
- Good knowledge of correspondence rules and message-taking techniques.
- Proficiency in basic computer tools (word processing, email).
- Knowledge of several languages will be an added advantage.
If you have a sense of organization, are highly reactive, and aspire to grow in a dynamic and prestigious environment, your profile particularly interests us.
Head office address :
RUE IBRAHIM EL MAZINI - HIVERNAGE MARRAKECH
Desired personality traits :
Intuition / spontaneity Tenacity Organization
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