Star Assistant Mercedes-Benz - Casablanca

Company :

Auto Nejma is a historic and major player in the automotive sector in Morocco.

Official representative of the Mercedes-Benz, BYD, smart and DENZA brands, we operate through a national network covering several strategic cities in the Kingdom.

With recognized expertise in Passenger Cars, Commercial Vehicles, Heavy Goods Vehicles, After-Sales, and Spare Parts, we place operational excellence, customer satisfaction, and sustainable performance at the heart of our strategy.

Our organization is based on:

• A multi-site network across the country
• International manufacturer standards
• A performance-oriented culture and continuous improvement
• An HR policy focused on talent development and internal mobility

At Auto Nejma, we believe that collective performance is based on the commitment, competence, and service of our teams.

Joining Auto Nejma means integrating a structured, ambitious, and transforming group, offering real career prospects in a demanding and stimulating professional environment.

Company culture :

Job :

As part of the Mercedes-Benz team, you are one of the first points of contact for our customers in the showroom and directly contribute to the quality of their experience.

You provide attentive and personalized welcome, identify each customer's needs, and direct them to the appropriate contact person. Through your service-oriented attitude, your presentation, and your attention to detail, you help offer an experience that perfectly matches the standards of the Mercedes-Benz brand.

Your responsibilities:

• Provide a high-quality in-person and telephone welcome and ensure customers are well taken care of.
• Identify each customer's needs and direct them to the right contact person.
• Ensure a premium customer experience, in line with brand standards.
• Contribute to the presentation quality of the showroom and ensure a welcoming and neat environment is maintained.
• Participate in the organization of events, vehicle launches, and commercial operations.
• Contribute to the implementation of marketing and promotional activities within the showroom.
• Enter and update customer data, ensuring its accuracy.
• Prepare and follow up on administrative documents and activity-related reports.

Required profile :

• With a higher education degree (Bac+3) in Commerce, Management, Secretarial Studies, or equivalent, you have successful initial experience in reception, customer relations, or secretarial work, ideally in the automotive industry, hospitality, or another environment with high service demands.
• You are proficient with office software and comfortable with administrative follow-up and data management.
• You have excellent oral and written communication skills and pay particular attention to the quality of customer relationships.

Your qualities:

• Excellent reception and customer service skills.
• Very good interpersonal skills and the ability to naturally build trust.
• Neat appearance, interpersonal ease, and attention to detail.
• Organization, rigor, and good priority management.
• Responsiveness, adaptability, and proactivity.
• Discretion and respect for confidentiality.
• Team spirit, autonomy, and ability to work in a demanding environment.

Head office address :

Desired personality traits :

Respect of the rules Extraversion Need for objectivity Need for action Team work Involvement at work Ambition Organization