Supervisor - permanent contract
- Rabat
Company sector : Call Center
COMPANY :
About us,
ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to providing innovative, high-quality solutions that enhance the customer experience.
Our impact
Operating in 8 countries, our global network of 18 production sites allows us to respond quickly to our clients' needs internationally.
Dedicated employees: With a team of over 8,000 passionate and committed employees, we form a diverse community that shares a common vision of excellence in customer service.
Our commitment
Quality and growth: We are proud to show an impressive growth rate of 8.5%, demonstrating our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management excellence.
Company culture :
ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.
Job :
Your missions:
You are responsible for the performance and stability of your team.
Manage, support, and coach a team of advisors.
Monitor individual and team performance indicators.
Lead briefings, debriefings, and follow-up meetings.
Identify areas for improvement and implement necessary actions.
Ensure compliance with procedures, quality standards, and objectives.
Support employee skill development.
Report to management.
Actively contribute to structuring the project during the ramp-up phase.
Required profile :
Profile sought:
You are a hands-on manager, focused on performance and support.
Proven experience as a Supervisor in a contact center.
Very good level of French, both spoken and written.
Ability to drive performance and support teams.
Leadership, organizational skills, and sense of responsibility.
Responsiveness and ability to make decisions.
Comfortable with computer tools and monitoring tools
Social benefits and others:
Join ADM Value on a permanent contract, on a strategic project, with a key role in the success of the setup.
Permanent contract from hiring.
Social coverage: CNSS + AMO.
Meal allowance + transport allowance.
Project in the launch phase: direct contribution to team building.
Opportunities for advancement to coordination or training management roles.
Structured, demanding, and stimulating environment.
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