Health Insurance Supervisor - Permanent Contract - Rabat

Company :

About Us

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative, high-quality solutions that enhance customer experience.

Our Impact

Operating in 8 countries, our global network of 18 production sites allows us to respond agilely to customer needs worldwide.
Dedicated Employees: With a team of over 8,000 passionate and committed employees, we form a diverse community that shares a common vision of excellence in customer service.

Our Commitment

Quality and Growth: We are proud of our impressive 8.5% growth rate, demonstrating our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

You will be responsible for managing and improving the performance of a team dedicated to selling Health Insurance. Your main mission will be to help drive the activity, support the skill development of advisors, and ensure the achievement of the project's commercial and qualitative goals.

Your main responsibilities include:
Manage, motivate, and support a team of sales advisors.
Drive individual and team performance (sales, quality, productivity).
Implement action plans to meet and exceed goals.
Provide regular coaching, call reviews, and team skill development.
Monitor performance indicators and produce activity reports.
Ensure compliance with project procedures, scripts, and quality standards.
Participate in the recruitment and onboarding of new employees.
Maintain a positive and results-oriented team dynamic.

Required profile :

Profile Sought:

Excellent French language skills, both spoken and written.
Proven experience in team management in a customer contact center.
Experience in insurance (ideally Borrower's Insurance) is highly desired.
Leadership, organizational skills, and a results-driven mindset.
Ability to analyze performance and implement corrective actions.
Very good interpersonal skills and ability to motivate teams.
Qualities Expected:

Clear & reassuring communication: adapt your speech to the public's expectations.
Organization & responsiveness: efficiently manage calls and customer files.
Customer focus: identify needs and propose the best solutions.
Enjoying challenges: motivated to meet and exceed set goals.
Social benefits and others
Social benefits and others

By joining our team, you benefit from a stable, motivating, and enriching work environment, with many practical advantages:
Permanent contract (CDI) from the start.
Training on our tools and processes.

Attractive salary package: fixed salary + bonus based on objectives.
Full social coverage: CNSS + AMO.
Access to numerous partnerships (food, leisure, shopping, well-being...) with exclusive discounts reserved for our employees.
Dynamic environment encouraging internal career growth.

Working Hours
44 hours per week.
Salary
Attractive salary package.
 

Head office address :

Desired personality traits :

Respect of the rules Flexibility Need for reflection Team work