TPE Supervisor - Casablanca & Rabat
Company sector : Banking / Finance
COMPANY :
With over 20 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector.
Based in Morocco and with over 2,000 employees spread across more than 260 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project leaders and micro-entrepreneurs excluded from traditional financing channels by offering them diversified, accessible, tailored, and innovative products and services.
The success of our institution is based on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:
- Commitment: We are determined to see things through together.
- Respect: To better appreciate each other
- Ethics: The foundation of our conduct
- Responsibility: A sense of duty at the heart of our mission
Join us quickly, give your career a boost! What we offer you:
- A fair career development policy focused on skills with personalized support.
- Tailored training to develop your skills both within our "Talent Academy" center, E-learning Platform, or through recognized excellent partners.
- A fair and competitive remuneration policy, focused on individual and collective performance.
- Multi-dimensional social coverage covering life's uncertainties and securing your future and that of your children.
- A friendly and stimulating work environment focused on recognizing initiative.
Company culture :
Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.
Job :
Job Mission:
To lead teams involved in TPE (Very Small Enterprises) operations, especially CP TPEs, by supporting them in conducting activities in line with the Arrawaj Foundation's rules and procedures, and by providing the necessary training for their skill development.
Main Activities:
• Provide support to CP TPEs in their learning process, focusing on intensive field monitoring during prospecting campaigns and client visits for loan analysis.
• Actively contribute to the development and management of the CP TPE team's portfolio development plan, in close collaboration with the TPE manager, to achieve set objectives.
• Participate in the design of prospecting plans with CP TPEs and ensure rigorous monitoring of sales actions, ensuring their proper execution and the achievement of expected results.
• Proactively coordinate with the RGA (Branch Managers) and CA (Account Managers) of the concerned branches to optimize prospecting actions, field visits, credit committee organization, and disbursement process.
• Provide operational support to CP TPEs in managing collections, in accordance with established procedures, especially during the startup phase.
• Serve as the primary link between the TPE manager and the field, regularly reporting suggestions for improving products, processes, and procedures based on field observations and feedback.
• Collaborate with TPE Analysts to identify recurring omissions and errors in files, and propose concrete solutions to improve the quality of analyses and processes.
• Regularly assess the skill level of team members to identify specific needs and propose targeted development actions adapted to each profile.
• Supervise the onboarding of new TPE recruits, providing personalized support and facilitating their adoption of the methods and tools necessary for their success.
• Support Account Managers (CA) and Branch Managers (RGA) in strengthening their skills, particularly in analyzing and decision-making for TPE files.
• Proactively propose improvements to training programs, templates, and any other support or process related to TPE activity, taking into account field feedback and sector evolution.
Required profile :
- Bachelor's degree / Master's degree, graduate of a university or business school.
- Minimum of 3 years in field team leadership positions.
- Excellent oral and written communication skills, enabling effective information sharing and smooth coordination with the team and clients.
- Motivating spirit and ability to inspire, support, and accompany team members in their development.
- Active listening to the needs of the team and clients, fostering a collaborative and responsive environment.
- Proactive willingness to learn and ability to adapt to sector changes.
- Good understanding of formal and informal economic activities in various sectors in Morocco.
- Commercial mindset, focused on customer satisfaction and achieving objectives.
- Strong analytical skills to evaluate files, make relevant decisions, and propose improvements.
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