IT Help Desk Support (Dutch speaker) - Casablanca
Company sector : IT (Information Technology)
COMPANY :
Bouygues Construction IT is the IT Department (DSI) of Bouygues Construction. We support the different entities of the Bouygues Construction Group by meeting the digital needs of the construction sectors. We assist operational teams in implementing the digitalization of processes, in France and internationally. Committed to diversity, we welcome and value all Talents.
Company culture :
Bouygues Construction IT is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and results orientation are key drivers of success. This dynamic is closely complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It is also built on a solid organizational foundation, ensuring process rigor, reliability and operational efficiency. Finally, a more moderate innovative component encourages initiative and adaptability to support the evolution of IT solutions.
Job :
Reporting to the Help-Desk Manager, you will handle phone support and IT assistance for group users.
Your main tasks will be:
- Take user requests by phone or email;
- Register requests in the information system;
- Diagnose incidents;
- Record all steps from diagnosis to incident resolution in the ticketing tool;
- Escalate the incident to the appropriate department if you cannot resolve it;
- Follow up on escalated requests;
- Research and apply new solutions for unlisted problems;
- Write new instructions or operating procedures;
- Assist users with installing their hardware and/or software;
- Follow up and communicate about request processing with different support levels;
- Participate in identifying major malfunctions;
- Alert your manager about any potential issues encountered.
Required profile :
With a minimum of a 3-year degree (BAC+3), you have proven professional experience in a similar role (Help-Desk). You have logical thinking and are organized, which allows you to quickly identify user problems.
You communicate perfectly in Dutch and French, both orally and in writing. Knowledge of English would be a plus.
You are proficient in:
- Incident diagnosis and ticketing;
- The Windows environment;
- Microsoft Office Suite and standard office tools;
- Network technologies and remote access tools.
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