Helpdesk Technician N1 (M/F) - Fès
Company sector : IT (Information Technology)
COMPANY :
Founded in 1976, CGI is one of the largest independent IT and management consulting services firms in the world. CGI has 90,000 advisors and other professionals based around the world, through whom the company offers a comprehensive portfolio of services and solutions: IT management and strategy consulting services, systems integration, outsourced IT and business process management services, and intellectual property solutions. CGI's collaboration with its clients is based on a model focused on local relationships, combined with a global service delivery network, which allows clients to achieve the digital transformation of their organization and accelerate the achievement of results. In fiscal year 2023, CGI generated revenue of CA$14.30 billion. CGI shares are listed on the Toronto Stock Exchange (GIB.A) and the New York Stock Exchange (GIB). Learn more at cgi.com.
Life at CGI is rooted in shareholding, teamwork, respect, and a sense of belonging. With us, you can hone your skills, share your point of view, and reach your full potential because...
We invite you to become an owner in your first year and to continually draw on this culture of shareholding to benefit from the rewards of our collective success as we work together to make our dream a reality: "creating an environment where we enjoy working together and where, as owners, we participate in building a company we are proud of". This is why we call ourselves CGI associates, rather than employees. Being a CGI associate gives you the opportunity and responsibility to participate in all aspects of the company, including actively contributing to its direction and strategy.
Your work creates value as you leverage your experience and work closely with your colleagues and clients by advising them, developing and proposing innovative solutions that meet our clients' most complex challenges. You will build lasting and trusting relationships with your peers and clients in your community, while having access to global capabilities to bring your ideas to life, seize new opportunities, and benefit from cutting-edge industry and technological expertise.
You will advance your career by joining a company built to grow and last, which constantly offers you growth options. Whether through skills development programs or interesting assignments that broaden horizons, you will advance your career in partnership with leaders who will support your development and health and well-being goals.
Join us. Together, as owners, let's put our know-how to work to meet the needs and consider the interests of our clients, our shareholders, our communities, and each of us.
Company culture :
CGI Technologies and Solutions Morocco is characterized by a predominantly collaborative culture, placing people, trust and teamwork at the core of its operations. A close management approach fosters guidance, empowerment and skills development within a supportive environment. This dynamic is reinforced by a structured organizational culture, ensuring process rigor, reliability and operational efficiency. It is complemented by an innovation dimension that encourages adaptability and initiative, while a more moderate competitive component supports a balanced results-driven mindset.
Job :
As part of strengthening our teams in Fez, we are looking for an N1 Helpdesk Technician to provide remote support for workstations to users and ensure quality service.
Functions and responsibilities:
- Handle level 1 support calls and requests for workstations.
- Diagnose and remotely resolve Windows, Microsoft 365, and user account incidents.
- Manage Active Directory accounts (unlocking, password reset, access rights).
- Escalate level 2 and 3 incidents to specialized teams when necessary.
- Document all interventions in the ITSM.
- Track tickets until resolution, respecting SLAs.
Required profile :
Minimum 6 months of experience in workstation support (Helpdesk / Service Desk / IT Support).
Good command of Windows 10/11 and the Microsoft 365 suite (Outlook, Teams, OneDrive).
Knowledge of Active Directory and a ticketing tool.
Sense of organization, autonomy, and rigor.
Excellent communication skills and good team spirit.
Very good level of French, both spoken and written.
CGI is an inclusive employer and attentive to applications from people with disabilities and to the career development of men and women.
Find out if this job is right for you
Take the free ReKrute personality test and instantly get your compatibility score with this job and with the culture of more than 150 companies on the market.
