English-Speaking Network Technician (Night Shift) - Rabat
IT / Electronics - Secteur Call Center - Call Center
- Junior (1 to 3 years)
- 1 job(s) in Rabat and region - Morocco
- Associate (AA, AS) Minimum
Need for autonomy Need for reflection Ambition Involvement at work Search for new things / novelty
- Permanent contract
- Teleworking : No
Company :
Expertise at the heart of our team.Founded in 2005 by our founder, Ahmed BELAHSEN, MCC was born from a clear goal: to guide our partners towards excellence in customer relations and success in their digital transformation. Today, our real strength is our 1000 talents. Whether for acquisition, loyalty, or BPO, each employee is a vital part of our value chain.
Company culture :
Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.
Job :
Reporting to the CIO, you will provide technical support and resolve first and second-level network incidents (N1/N2) for our two sites.- Your responsibilities:
- Ticket Handling: Receive, analyze, and qualify requests for help and network incidents.
- Diagnosis & Troubleshooting: Diagnose and fix connectivity problems, and issues with network equipment (routers, switches, firewalls, Wi-Fi access points, servers, etc.).
- Network Monitoring: Monitor the status of network infrastructures using our monitoring tools and intervene proactively in case of alerts.
- Documentation: Document all interventions and keep the knowledge base up to date.
Required profile :
Education: Associate's degree to Master's degree in Networks & Telecoms, IT, or a related field.Experience: Proven experience of at least 1 to 2 years in a similar role within a call center / shared services center (NOC / IT Helpdesk).
Technical Skills:
Solid knowledge of network protocols (TCP/IP, DNS, DHCP, VPN, VLAN, routing).
Proficiency with network equipment environments (Cisco, Fortinet, Huawei, Juniper, etc.).
Knowledge of ticketing tools (Jira, ServiceNow, Zendesk, etc.) and monitoring tools (Nagios, Zabbix, SolarWinds...).
A network certification (CCNA, Network+, etc.) is a strong asset.
Languages & Soft Skills:
Fluent/Bilingual English (required): Excellent oral and written communication to interact smoothly with our English-speaking clients and partners.
Flexible Hours: Full availability to work exclusively on night shifts.
Analytical skills, rigor, stress resistance, and a strong sense of customer satisfaction.
Head office address :
26 Angle Rue Tensift et Av Abtal AGDAL
Desired personality traits :
Need for autonomy Need for reflection Ambition Involvement at work Search for new things / novelty
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