Service Desk Technician FR/EN - Sala Al Jadida
Company sector : IT (Information Technology)
COMPANY :
The Econocom group, founded 50 years ago, was a pioneer in supporting companies in their digital transformation.
Econocom provides, finances, and manages services for workplaces, audiovisual, and infrastructure. This includes equipment purchase, configuration and customization, maintenance and repair, refurbishment, and end-user support.
Present in 16 countries with over 8,680 employees, Econocom achieved a turnover of 2.9 billion euros in 2025.
The group is listed on Euronext Brussels and is part of the Tech Leaders and Family Business indices. The Rabat center (Morocco), the operational center of the European Remote Services Center for Econocom's Services activity, aims to provide effective customer support to existing accounts and contribute to acquiring new clients.
Company culture :
Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative.
Job :
Your main tasks as a Service Desk Technician:
- Resolve customer technical incidents;
- Handle user requests (Calls + Emails);
- Maintain communication between different support levels;
- Contribute to continuous service improvement and comply with contractual commitments and group security rules.
Required profile :
Training and Experience:
- Education level: Bac+2/3 in IT / Networks;
- Professional experience level: experience in a similar role is highly desirable.
Behavioral Skills:
- Customer & Service Orientation, Autonomy & ability to manage stress.
Technical Skills:
- General skills in customer relationship management;
- Ability to detect, handle, and resolve Level 1 technical incidents;
- Good command of Windows 8 & 10, MS Office Suite, and Outlook;
- You are also bilingual (English, French).
Location: Technopolis (Sala Al Jadida)
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