IT Support Technician - Fès

Company :

ALTEN MOROCCO, a branch of the world leader in engineering and technology consulting, founded in 2008 and present in Fez, Rabat, Tetouan, and Casablanca, now has over 2200 employees and aims for a center of excellence of 3300 ALTEN employees by the end of 2027. It is now a strategic player in supporting the professional development of engineers.

Our mission: to meet the technological ambitions of our clients - major international clients - in the automotive, rail, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means joining an ecosystem of excellence and benefiting from:

• A personalized and evolving career path

• An ambitious skills development policy

• A stimulating, collaborative, and meaningful work environment

Discover the testimonial of Hajar Bououd, HR Director and Communication at ALTEN Morocco in the magazine Challenge Maroc by clicking here:  https://bit.ly/3QMntIc

Company culture :

Alten Maroc is defined by a deeply collaborative culture, focused on people, trust, and strong team support, with hands-on managers who guide and develop talent.
This environment is enhanced by a strong drive for innovation, encouraging creativity, initiative, and experimentation across projects.
A structured and disciplined organization ensures efficiency, rigor, and quality in engineering delivery.
Performance and ambition are part of the culture as well, supporting collective success while maintaining a positive and caring atmosphere.

Job :

To strengthen our IT teams, we are recruiting an IT Technician for our site in Fez.

Your tasks will be:

- To be involved in the installation and configuration of IT and telecom systems according to the specifications of internal requests, group policy, and legislation

- To optimize IT resources to prevent breakdowns and malfunctions

- To ensure the application of preventive maintenance procedures

- To ensure the implementation of rules for security, anti-piracy, and anti-theft

- To provide quick and professional IT technical support to production users and members of the General Management

- To configure, monitor, and track IT hardware (desktop and laptop computers, printers, and audio-visual equipment)

- Alternating between individual work and collaboration on IT projects with other colleagues in the Department or within the international group

- To perform regular "back-office" tasks (action plan updates, dashboard maintenance...) or specific tasks (incident reports)

- Possibility of taking on-call duties on Weekends and travel within Morocco.

- To report daily in a qualitative and quantitative manner to the IT coordinator

Required profile :

Qualifications

Diploma: BAC +2 minimum in IT System and Network

Experience: 1 to 2 years

Required skills:

• Good level in French and English (Spoken & Written)

• Proficiency in the Microsoft Windows 10/11 platform and Office tools

(Outlook/ Office 365)

• Knowledge of Active Directory (OU, GPO, user and PC identity management)

• SCCM knowledge (workstation master deployment);

• General knowledge of basic concepts (OSI model) and architecture techniques

(client/server, datacenter) of systems and networks (VLAN,

switch, FW...)

• General knowledge of various common operating systems (Windows

Server, Linux, IOS), hardware architectures (CPU, GPU, RAM...), software

(standalone, client/server), and telecommunications (VOIP, FTTH)

• Knowledge of technical environments: Fortigate, VMWare, Office365,

Azure Cloud, Active Directory, TCP/IP networks, Wifi

• Ability to withstand stress (when facing difficult situations)

Appreciated skills:

• Rigor, organization, and good analytical skills.

• Ability to be reactive and anticipate.

• Autonomy and Initiative.

• Good communication and interpersonal skills.

• Service-oriented.

• Good presentation and oral expression skills.

• Good interpersonal skills

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition