Telephone Advisor - Casablanca

Company :

Founded in 1965, the Groupe Richbond is the leader in its field of activity. Today we are mattress foam and mattress manufacturers, weavers, confectioners, upholsterers and carpenters, and we are constantly improving our business.

le Groupe Richbond has expanded its business to cover several sectors, from furniture to real estate, including the agri-food industry and hotel outfitting.

The group employs some 3,000 employees in addition to 5,400 indirect jobs, spread across 11 production sites, including 1 in Ivory Coast.

Richbond Group concluded the acquisition of a majority stake in "Silentnight Kenya" in March 2018, a company specializing in the production of spring mattresses based in Nairobi. 

Company culture :

Richbond operates within a predominantly cooperative culture, where people, trust and teamwork play a central role in performance. The company promotes a close management approach focused on support, empowerment and strong interpersonal relationships. This collaborative foundation is complemented by a clear performance-driven mindset, emphasizing ambition, results and competitiveness. Innovation and structured processes further reinforce the culture by encouraging initiative, creativity and operational efficiency.

Job :

Main Missions:

• Participate in the development of turnover per customer
• Ensure customer satisfaction
• Build customer loyalty

Main Activities:

• Handle telephone reception for customers
• Listen and identify customer needs
• Advise and guide the customer in their choices by offering them products suited to their expectations
• Present and promote products
• Offer complementary products and achieve additional sales
• Record orders on JDE
• Make telephone follow-ups
• Provide customers with information about their orders and account status
• Inform customers of current promotions
• Record after-sales service requests and coordinate their treatment with the person in charge of after-sales service
• Regularly report information to management on: customer dissatisfaction regarding our offer, product quality, or service.

Required profile :

Reference Training:

Associate's degree (Bac+2) in Business Management, Commercial and Sales Techniques

Experience:

2 years or more in a commercial role is desirable

Job Skills:

• Argumentation and commercial negotiation skills
• Computer proficiency
• Listening and empathy
 

Head office address :

Desired personality traits :

Flexibility Team work Involvement at work Ambition Organization