Call Center Agent - Casablanca

Company :

Bank Assafa is a 100% Moroccan banking institution specialized in participatory finance, established in July 2017 following the validation by the Committee of Credit Institutions of the creation of five participatory banks.

Its main purpose is to offer a set of ethical banking products and services, compliant with the directives of the Higher Council of Ulema, and adapted to the best standards and norms, based on its 5 fundamental values: trust, integrity, dedication, innovation, and purity.

A pioneer in the market due to Dar Assafaa's presence in the alternative finance market since 2010, employees have been able to develop business expertise and in-depth knowledge of the needs and aspirations of Moroccans.

Bank Assafa today has a large network of over 40 branches throughout Morocco, with a staff of over 330 employees.

Join a team of professionals, driven by the values of our Bank, who put all their energy into developing a participatory banking activity in a constantly changing environment, marked by fierce competition.

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

Job :

To strengthen its customer relations center, Bank Assafa is recruiting Call Center Agents, who will be responsible for:

• Receiving and making calls,
• Handling our clients' requests,
• Advising, helping, informing clients and providing them with solutions related to their needs,
• Telephone prospecting.

Required profile :

• Having a bachelor's degree or equivalent from a university, business school, or other (BAC+3);
• Possessing perfect command of spoken and written French;
• Good listening and analytical skills;
• Good knowledge of banking products and services, especially participatory products.
• Good communication skills;
• Ability to adapt and learn;
• Time management and organizational skills;
• Ability to manage stress.
   

Head office address :

Desired personality traits :

Respect of the rules Emotional distance Ambition Conventional Flexibility Need for reflection Involvement at work Organization