Teleoperator B2B / B2C / Casablanca - Casablanca

Company :

WOW7H24 is a Moroccan company based in Casablanca, specializing in telecommunication offshoring and digital solutions.

Founded in 2019, it now brings together over 200 employees and continues its growth by attracting new talents to strengthen its expertise and innovate in its services.

At WOW7H24, we believe that our success depends above all on our teams. Every new talent who joins us becomes an essential piece of our puzzle, contributing to building a stimulating, collaborative, and excellence-driven environment.

We are currently looking for passionate, ambitious individuals ready to take on challenges, to complete our team and write the next chapter of our development together.

Job :

As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.

You will be involved in different campaigns and will interact by phone with individuals or professionals, depending on the needs of the business.

Your main mission will be to ensure quality interactions with contacts, understand their needs, and contribute to achieving set goals.

Your main tasks

• Make outbound calls to individuals and/or professionals.
• Clearly present the purpose of the call and establish a professional exchange.
• Identify the needs and expectations of contacts.
• Qualify information according to the defined criteria for the campaign.
• Present offers or services in an appropriate manner when necessary.
• Answer questions and manage any objections.
• Enter and update information in the provided tools.
• Respect the scripts, procedures, and instructions for each campaign.
• Achieve the set qualitative and quantitative objectives.
• Ensure good communication quality and a positive experience for contacts.

Required profile :

• Previous experience in a call center, telesales, tele-prospecting, or customer relations is appreciated.
• Good spoken French.
• Comfortable on the phone and good listening skills.
• Dynamic, serious, and punctual.
• Good interpersonal skills and good communication ability.
• Perseverance and enjoyment of challenges.
• Ability to work with objectives.
• Good command of computer tools.
• Team spirit and professional attitude.

Motivated beginners are also welcome, depending on campaign needs.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Extraversion Need for reflection Need for autonomy Involvement at work Ambition Organization