Teleoperator B2B / B2C M/F - Casablanca

Company :

WOW7H24 is a Moroccan company based in Casablanca, specializing in telecommunication offshoring and digital solutions.

Founded in 2019, it now brings together more than 200 employees and continues its growth by attracting new talents to strengthen its expertise and innovate in its services.

At WOW7H24, we believe that our success relies first and foremost on our teams. Every new talent who joins us becomes an essential piece of our puzzle, contributing to building a stimulating, collaborative environment focused on excellence.

We are currently looking for passionate, ambitious profiles ready to take on challenges, to complete our team and write the next chapter of our development together.

Job :

As part of the development of our activities, we are recruiting B2B / B2C Teleoperators to strengthen our teams.

You will be involved in various campaigns and will communicate by phone with individuals or professionals, depending on the needs of the activity.

Your main mission will be to ensure quality interactions with callers, understand their needs, and contribute to achieving the set goals.

Your main missions

• Make outbound calls to individuals and/or professionals.
• Clearly present the purpose of the call and establish a professional interaction.
• Identify the needs and expectations of callers.
• Qualify information according to the defined criteria for the campaign.
• Present offers or services in an adapted manner when necessary.
• Answer questions and manage potential objections.
• Enter and update information in the tools provided.
• Follow the scripts, procedures, and instructions for each campaign.
• Achieve the set qualitative and quantitative objectives.
• Ensure good communication quality and a positive experience for callers.

Required profile :

• A first experience in a call center, telesales, telemarketing, or customer relations is appreciated.
• Good verbal expression in French.
• Comfortable on the phone and good listening skills.
• Dynamic, serious, and punctual.
• Good interpersonal skills and good communication ability.
• Perseverance and taste for challenges.
• Ability to work with objectives.
• Good command of computer tools.
• Team spirit and professional attitude.

Motivated beginners are also welcome, depending on campaign needs.

Head office address :

Desired personality traits :

Extraversion Emotional sensitivity Flexibility Ambition Organization