Application Support Specialist - Casablanca

Entreprise :

SG Africa Technologies & Services (SG ATS) is a subsidiary of the Societe Generale Group set up in 2014. SG ATS’s goal is to provide agile and efficient solutions to SG’s trading floors in Europe (mainly in Paris and London) so that they can grow and meet the increasingly stringent requirements of international banking legislation. SG ATS has been successful in this endeavour, and now provides value-added services to the Group’s various Markets businesses (mainly in Europe but also in the US and Asia), and to other departments of the Societe Generale Group. In 2023, SG ATS won the “Best Place to Work For 2023 – Morocco” award, and is a young, dynamic organization that has put human capital at the heart of its development. Key to this is the goal of recruiting talented individuals who will actively participate in the success of the company, while working in an international environment that is conducive to developing their own value-added skills. You will be based in Casablanca as part of the SG ATS subsidiary. You’ll work at Bernstein department, which is the Joint Venture (JV) established between Société Générale (SG) and Alliance Bernstein to provide high quality independent research in equity and cash equity execution services. Application Support team supports the Global Research & Sales activities of the Institutional Sell Side Research business for both Bernstein and Autonomous. Key activities are to support and train users, work with vendors and in-house development teams to contribute to the on-going initiatives of two Client Relationship Management (CRM) systems. Distribution (Email, Website, Aggregators) and Research Authoring systems. « Les informations recueillies sur ce site font l’objet d’un traitement destiné à répondre aux besoins de recrutement de la société SG ATS. Ces données sont traitées par les services internes de la société. Conformément à la loi n° 09-08 promulguée par le Dahir 1-09-15 du 18 février 2009, relative à la protection des personnes physiques à l’égard du traitement des données à caractère personnel, vous bénéficiez d’un droit d’accès et de rectification aux informations qui vous concernent, que vous pouvez exercer en vous adressant à donnees-personnelles.sgats@sgcib.com .Vous pouvez également, pour des motifs légitimes, vous opposer à ce que les données qui vous concernent fassent l’objet d’un traitement. Ces données peuvent faire l’objet d’un transfert à l’étranger. Ces traitements ont été notifiés et autorisés par la CNDP sous les numéros A-RH-354/2016 et T-RH-129/2016.

Culture de l'entreprise :

Société Générale Africa Technologies & Services - SG ATS évolue dans une culture d’entreprise centrée sur la coopération, où l’humain, l’entraide et la qualité des relations de travail occupent une place essentielle. Cette dimension collaborative s’accompagne d’un fort esprit d’innovation, encourageant l’agilité, les nouvelles idées et l’amélioration continue. L’entreprise valorise également la performance et le goût du challenge, tout en s’appuyant sur une organisation structurée garantissant rigueur, efficacité et qualité d’exécution. Cet équilibre favorise un environnement de travail stimulant, solidaire et orienté résultats.

Poste :

We are seeking an Application Support Specialist to join the Global Applications Support Team at Bernstein. This role partners with the Global Equity Research & Sales groups by providing support and training users as well as working with the vendors and in-house development teams who manage our Client Relationship Management (CRM), Distribution (Email, Website, Aggregators) and Research systems. This role works collaboratively with global teams based in US, Europe, and Asia. Our group operates in a fast-paced front-office environment in small teams, covering a wide range of technologies.

- Support daily CRM and Research Authoring activities for Sales & Research users in a busy front office environment.

- Support other applications used in Sales and Research such as Events, Mobile Apps and other technology applications and systems.

- Promote best practices and drive user adoption by engaging and training users; update training materials, help documents and tips-and-tricks communications as needed.

- Collaborate across departments to identify user needs and implement new solutions.

- Implement data quality controls to support reporting and analysis.

- Work with vendors and development teams to facilitate application upgrades, testing, and support of applications used in Sales and Research.

- Conduct detailed diagnosis of operational issues and collaborate with local, external, and global teams to resolve issues in a timely manner.

- Document business processes and procedures.

Profil recherché :

Technical skills:

· Strong understanding about the Business Lines being supported.

· Salesforce Admin certificate or equivalent experience, preferably a Capital Markets CRM.

· Advanced proficiency in Excel

· Experience with Agile methodology, including the use of JIRA, and maintaining written troubleshooting procedures in a Wiki.

Behavioral competencies:

· Demonstrated track record of providing effective user support.

· Excellent verbal and written communication skills, with the ability to engage with both technical and non-technical stakeholders at all levels.

· Proven ability to manage priorities and deadlines.

· Demonstrated experience delivering responsive support in a fast-paced environment.

· Proven ability to follow through on tasks and manage small projects effectively.

· Experience in data quality and reporting using best practices and tools.

· Proven experience working collaboratively with global teams.

· Experience with Investment Research Distribution Platforms.

· Knowledge of database principals and basic SQL would be advantageous.

· Scripting skills are useful.

Language requirements if applicable are as defined to support the role purpose and coverage areas. (English is the

business language for SG).

Adresse de notre siège :

Traits de personnalité souhaités :

Conventionnel Volonté de persuasion Flexibilité Besoin de réflexion Travail en équipe Implication au travail Improvisation