Call Center Agent - Inbound (3 Months Contract) - Casablanca
Secteur de l’entreprise : Aéronautique / Spatial
ENTREPRISE :
Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:
Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.
Company address: 04 Rue Carthage, Quartier les Iris, Casablanca
Company name: Air Arabia Maroc
Industry: Airline company
Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs
Culture de l'entreprise :
Air Arabia se distingue par une culture profondément humaine et collaborative, où la solidarité, la confiance et le travail d’équipe occupent une place centrale.
Les managers jouent un rôle de proximité, accompagnant et soutenant les collaborateurs pour créer un environnement stable et motivant.
Cette dynamique s’appuie sur une organisation rigoureuse et structurée, essentielle dans le secteur aérien, avec des processus clairs garantissant qualité et sécurité.
La performance et le sens du challenge complètent ce socle, tandis que l’innovation reste présente pour faire évoluer les pratiques et répondre aux attentes d’un marché exigeant.
Poste :
Job Purpose
To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.
Profil recherché :
Qualifications (Academic, training, languages)
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & French Languages
- No hearing or articulatory problems.
- Moroccan Nationality is a must
Work Experience
- No previous experience is required for this role; any experience would be treated as an advantage.
- Capability of understanding market trends and channeling them leading to effective customer care solutions
- Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
- Capable of understanding customers’ problems and direct them in the right channel.
- Ability to work for long hours and under pressure.
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
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