EMEA MIDDLE OFFICE ANALYST – FRENCH SPEAKING - Casablanca
Secteur de l’entreprise : Informatique
ENTREPRISE :
Socciété Générale Global Solution Centre (SG GSC) Morocco incarne la nouvelle génération des centres d'excellence du Groupe Société Générale. Né du rapprochement de SG ABS et SG ATS, il rassemble des expertises métiers et technologiques au service de la transformation des activités bancaires à l'échelle internationale.
Présent à Casablanca et à Abidjan, SG GSC Morocco accompagne les métiers du Groupe grâce à des compétences reconnues en finance, risques, crédit, audit, data, digital et technologies. Nos équipes contribuent à la conception et au déploiement de solutions innovantes qui soutiennent la performance, l'agilité et la compétitivité du Groupe.
En nous rejoignant, vous évoluerez dans un environnement international, collaboratif et stimulant, où chaque talent est encouragé à apprendre, innover et grandir. Ensemble, nous construisons les solutions qui façonnent la banque de demain et créons un impact durable pour nos clients, nos métiers et nos collaborateurs.
Notre ambition : faire de SG GSC Morocco un centre d'excellence de référence, reconnu pour ses talents, son innovation et sa contribution à la réussite du Groupe Société Générale.
Culture de l'entreprise :
Société Générale Africa Technologies & Services - SG ATS évolue dans une culture d’entreprise centrée sur la coopération, où l’humain, l’entraide et la qualité des relations de travail occupent une place essentielle. Cette dimension collaborative s’accompagne d’un fort esprit d’innovation, encourageant l’agilité, les nouvelles idées et l’amélioration continue. L’entreprise valorise également la performance et le goût du challenge, tout en s’appuyant sur une organisation structurée garantissant rigueur, efficacité et qualité d’exécution. Cet équilibre favorise un environnement de travail stimulant, solidaire et orienté résultats.
Poste :
As an EMEA Middle Office Analyst within Bernstein SG’s Operations team, you will support the timely and accurate processing and control of cash equity transactions across the EMEA High Touch and Electronic businesses. Reporting to the Middle Office Manager, VP – Europe, you will perform trade allocation, confirmation, referential-data processing and reconciliation activities, while providing a high standard of service to trading desks and internal and external clients. Working within a Follow the Sun model, you will communicate directly in French with French-speaking clients and collaborate with regional Operations, Trading, Client Service, Finance, Technology and outsourced service providers.
Your main responsibilities will include:
· Process and monitor trades and allocations through approved systems, ensuring client-side transactions are confirmed accurately and within required deadlines.
· Communicate confidently in French, verbally and in writing, with French-speaking clients regarding allocations, confirmations, operational queries and issue resolution.
· Provide timely support to internal and external clients and trading desks, monitoring priority queries, group mailboxes, trade status and operational exceptions.
· Process approved referential-data and sub-account requests accurately, maintaining appropriate supporting evidence and audit records.
· Complete daily exception monitoring, report validations, control checks and front-to-back reconciliations to identify potential operational or settlement risks.
· Investigate straightforward breaks using available information and escalate material, complex or unresolved issues appropriately.
· Support the EMEA High Touch and Electronic equity businesses and provide clear regional handovers within the Follow the Sun operating model.
· Work collaboratively with Settlement, Trading, Client Service, Finance, Technology and outsourced service providers to ensure effective coordination and issue resolution.
· Maintain accurate procedures and desk documentation, contribute to data integrity, and participate in cross-training and knowledge sharing.
· Take accountability for assigned outputs, keep management informed of progress and risks, and remain open to process, technology and operational improvements.
· Comply with all applicable risk, regulatory and internal policy obligations, including the Société Générale Group Code of Conduct and relevant conduct standards.
· Undertake additional duties as required.
Profil recherché :
· Professional working proficiency in French is essential, with the ability to communicate clearly with French-speaking clients by telephone, email and other approved channels; good written and verbal English is also required.
· Working knowledge of the cash equity trade lifecycle and Middle Office activities, including trade allocation, confirmation, referential data and reconciliation controls.
· A client-focused approach, with strong communication skills and a commitment to delivering accurate, high-quality work within deadlines.
· Strong attention to detail and a clear commitment to data integrity, operational controls and risk awareness.
· Ability to investigate routine exceptions, ask relevant questions, explain straightforward issues and recognise when escalation is required.
· Good organisation and prioritisation skills, with the ability to take ownership of assigned deliverables and keep management informed.
· A collaborative and adaptable approach, with the ability to work across teams, share knowledge and respond positively to change, new tools and technology.
· Ability to use initiative within documented procedures, delegated authority and applicable risk, compliance and conduct requirements.
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