Fraud Monitoring Officer - Casablanca

Audit / Conseil - Gestion / Comptabilité / Finance - Secteur Autres services

  • De 3 à 5 ans
  • 1 poste(s) sur Casablanca et région - Maroc
  • Bac +4 Minimum

Respect des règles Rationalisme Conventionnel Besoin d'objectivité Flexibilité Besoin de réflexion Organisation

  • CDI
  • Télétravail : Non
Publiée il y a 14 jours sur ReKrute.com - Postulez avant le 31/07/2024

Entreprise :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

 


 

Poste :

Job Purpose


Identify, investigate, and mitigate fraudulent activities.

Key Result Responsibilities

 

  • Continuously monitor real-time credit card transactions for potential fraudulent activity.
  • Use fraud detection tools and software to analyze transaction and identify irregularities.
  • Investigate flagged transactions to determine their legitimacy.
  • Contact customers to verify suspicious transactions and gather necessary information.
  • Provide support to customers affected by fraud, ensuring a positive and reassuring experience.
  • Document and maintain detailed records of all investigations and actions taken.
  • Prepare reports on fraud trends and cases for management review.
  • Liaise with other departments such as customer services and ground operations to resolve fraud cases efficiently.
  • Work closely with the fraud prevention team to develop and implement strategies to reduce fraud.
  • Ensure all activities comply with industry regulations and company policies.
  • Maintain a high level of confidentiality and adhere to data protection standards.
  • Maintains good working relationships with all departments, management and staff ensuring professional independence.

Profil recherché :

Qualifications (Academic, training, languages)

 

  • Bachelor’s degree in accounting/Finance/Business Administration or equivalent; alternately a diploma in a related field combined with the needed working experience.
  • Professional membership / certification in Aviation industry is an advantage.
  • Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
  • Highly analytical with Good skills.
  • Good English Language, (French and Arabic are a plus).


Work Experience

 

  • 3 + years of experience in consumer fraud mitigation in an online environment.
  • 2+ years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low cost airline experience is an advantage.
  • Previous experience with systems and software used to both detect and prevent fraudulent activity.
  • In depth understanding of payment processing (credit card, ACH).
  • Proven skills in analyzing data,
  • Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills. 

Adresse de notre siège :

Morocco

Traits de personnalité souhaités :

Respect des règles Rationalisme Conventionnel Besoin d'objectivité Flexibilité Besoin de réflexion Organisation

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