Global IT Administrator ServiceNOW (HR Service Delivery) - Casablanca

Entreprise :

Débutez votre carrière dès le premier jour chez nous !
Phone Group grandit, et devient Majorel
Nous sommes Majorel, nouvel acteur mondial né de la concrétisation d’une fusion des activités CRM des deux géants SAHAM et Bertelsmann. Nous concevons et mettons en œuvre des expériences client personnalisées pour les plus grandes marques au monde. Présents dans 28 pays à travers 4 continents regroupés dans 6 régions différentes, nos 48000 collaborateurs maîtrisent 36 langues au service de plus de 500 clients.
Nos 7600 collaborateurs au Maroc et en Afrique de l’Ouest font désormais partie de la région France, Afrique, Pays-bas.
 
Majorel combine talent, données et technologie pour produire impact réel pour ses partenaires. En réalisant un chiffre d’affaire annuel de 1.2 milliard d’euros, nous bénéficions d’une position de leader sur les marchés africain, européen et du Moyen-Orient ainsi que d’une forte présence en Asie et en Amérique
Découvrez plus sur www.majorel.com

Poste :

• Lead workflow implementation in HR service delivery, including setup of case management with varying complexity
• Setup and maintain data integration workflows between multiple platforms and data sources
• Develop, maintain and support catalog items and workflows on ServiceNOW platform
• Support/consult with client/developer departments and conception of innovative, customer-oriented solutions
• Collaborate with stakeholders on different hierarchy levels and meeting audiences to understand business goals and support HR service delivery outcomes
• Respects and aligns with existing platform set, platform strategy and applicable standards to deliver sustainable solutions
• Continuously optimize through proactive, careful analysis and evaluation of existing HR and non-HR process implementations;
• Contribute to implementation projects on the Global ITSM platform over the entire lifecycle;
• Be an active part of Global IT Service Management organization, enabling best-in-class service with a #ONETEAM ethos.

Profil recherché :

Educational Background

Degree in information technology, computer science, business administration, or alternatively extensive related work experience.

Technical Skills

• Strong knowledge of IT Service Management processes, ideally supported by certifications in frameworks such as ITIL, IT4IT, COBIT etc.
• Operational/Administrative Experience on ServiceNOW Platform within a large enterprise requirement, existing certifications an advantage
• Experience implementing HR process design within modern service management environments including proficiency on setting up and maintaining data integration
• Operational knowledge in international HR delivery processes
• Knowledge of complex enterprise IT environments with a focus on HR solutions
• Analytical and business-oriented mindset to effectively draft technical solution design matching requirements and limiting parameters
• Experience implementing Common Service Data Model best practices
• Experience working in agile environments using tools such as JIRA

Soft Skills

• Comfortable working within a virtual/remote team
• Confident in communicating throughout the organization including different management levels and fields
• Strong ability to carry out assigned tasks independently including self-organization with little supervision
• Ready to adopt change in a fast-moving, large enterprise organisation
• Excellent communication and interpersonal skills suitable for working in a global environment
• Excellent written and spoken English, additional languages (French, Spanish, German, Polish) are an advantage

Adresse de notre siège :

Traits de personnalité souhaités :

Implication au travail Besoin d'autonomie Besoin de réflexion Ambition Recherche de nouveauté