IT Support Specialist - Casablanca

Entreprise :

IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.

At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.

Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.

At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !

If you are looking for an environment where you can Learn, share and thrive, then you will enjoy being part of our Team !

NB: All candidate information will be treated with complete confidentiality, and personal data will remain confidential throughout the recruitment process.

We look forward to your application

Découvrez l’interview complète de Mouna ALAMI - People & Culture Manager - IKEA ici : https://www.rekrute.com/emplois-ce-sont-les-personnes-qui-font-toute-la-difference-ikea-en-est-convaincu-conseils-carriere-6590.html 

Culture de l'entreprise :

IKEA Maroc s’inscrit dans une culture majoritairement orientée coopération, où l’humain, la confiance et l’esprit d’équipe constituent les piliers du fonctionnement quotidien. L’entreprise valorise un management de proximité fondé sur l’accompagnement, la responsabilisation et la collaboration, favorisant un climat de bienveillance et d’engagement collectif. Cette dynamique est complétée par une dimension compétitive structurante, portée par l’orientation résultats, la performance et la satisfaction client. Elle repose également sur des processus organisés garantissant efficacité et fiabilité, tandis que l’innovation, bien que présente, occupe une place plus mesurée.

Poste :

Role Overview

We are looking for a motivated IT Support Specialist to join our in-house IT team in Morocco. In this role, you will provide direct support to end-users, ensure the smooth running of business systems, and contribute to maintaining high-quality IT services.

This is an on-site position requiring teamwork, technical skills, and effective communication to support daily business operations.

Key Responsibilities

• Provide first and second-level IT support to end-users across hardware, software, and business applications.
• Support and troubleshoot ERP systems (Navision 6, Microsoft Dynamics 365 – highly valued).
• Ensure timely resolution of incidents and service requests while maintaining high user satisfaction.
• Collaborate with IT colleagues to escalate and resolve complex technical issues.
• Contribute to system maintenance, updates, and documentation.
• Follow IT service management best practices to ensure quality and efficiency.

Profil recherché :

Ideal Candidate Profile : 

• Degree in IT, Computer Science, or related field.
• Previous experience in IT support or helpdesk roles, in a multinational.
• Solid knowledge of ERP systems (Navision 6, Microsoft Dynamics 365 strongly preferred).
• Team player with strong collaboration skills.
• Good communication abilities and customer-oriented mindset.
• Fluent in English (spoken and written).
• Willingness to work on-site in Morocco (no remote operations).

Adresse de notre siège :

Traits de personnalité souhaités :

Recherche de nouveauté Respect des règles Implication au travail Organisation