Receptionist - Ifrane

Entreprise :

Inaugurated in 1995 by His Majesty King Hassan II and Crown Prince Abdallah bin Abdel-Aziz of Saudi Arabia, Al Akhawayn University redefines the classic American liberal arts educational experience on an architecturally stunning modern campus amidst the beauty of Morocco's Middle Atlas Mountains.

It boasts:

• A uniquely international common core program for all undergraduate students, providing the basis for a well-rounded global education.
• Rich academics, in English, encouraging choice and experimentation, in all schools and programs of study.
• A comfortable, safe, exciting residential student life on campus, featuring hundreds of University student-run activities, with over 96 percent of undergraduates living on campus with roommates from around Morocco and the four corners of the world.
• The peace and pleasures of Ifrane, a center for outdoor exploration of mountains, streams, lakes, and more, with many entertainment options and easy access to major cities such as Rabat, Casablanca, Fez, Meknes, and more.

Culture de l'entreprise :

Al Akhawayn University se caractérise par une culture résolument tournée vers l’innovation, encourageant la créativité, l’expérimentation et l'audace pour faire évoluer l’enseignement et la recherche.
Cette dynamique repose sur un esprit fort de coopération, avec des équipes solidaires et un management de proximité qui accompagne les talents académiques et administratifs.
La performance et l’exigence intellectuelle complètent cet écosystème, stimulant ambition et dépassement de soi dans un cadre international.
Enfin, même si l'organisation n’est pas dominante, elle apporte le niveau de structure nécessaire au bon fonctionnement d’une institution de haut niveau.

Poste :

Manage the front desk on a daily basis and perform a variety of administrative and clerical tasks. As a Front Desk, the Receptionist will be the first point of contact for the entity. Front Desk Receptionist’s duties include offering administrative support across the organization, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role, and deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Desk Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards

• Manage the reservation process.
• Consult the reservation demands at the conference center.
• Check the availability: taking into consideration the period of reservation, and the type of requested rooms (single/large standard/luxury/suite).
• In case of availability, a response is automatically sent to the requester.
• In case of unavailability, suggest an alternative to satisfy the requester.
• Send an e-mail to the requester asking for the names of the participants and their assignments.
• Prepare the magnetic cards of the assigned rooms; make sure that they are functional.
• Coordinate with the cleaning superintendent about the rooms to prepare.
• Coordinate with the technician concerning the rooms that need heating.
• Send the list of the participants, their assignments, and the period of their stay to the security department.
• Make sure that all names are inserted according to the request of the customer: single/large / luxury or suite before the arrival of the participants of each event.
• Make sure that all the procedures and preparations are under control.
• Prepare vouchers that include
• Housing invoices, including participants' periods of stay and the type of assigned rooms.
• Participants' meal invoices.
• Study rooms.
• Prepare invoices.
• Be welcoming and courteous at the reception upon guests’ arrival.
• Come up with an immediate solution to the frequent changes that may occur to satisfy all the demands.
• Find immediate resolution of any problems that may arise during the arrival or stay of guests.
• Ability to plan work activities.
• Consistently reliable.

Profil recherché :

• Bac+2 or equivalent qualification
• Telephone answering skills
• Verbal communication
• Active listening skills
• Professionalism
• Customer service
• Organization
• Handles pressure
• Supply management
• Computer skills

• Communication
• Multitasking
• Social skills
• Organization
• Technical skills
• Stress management skills
• Problem-solving
• Empathy
• Reliability

Adresse de notre siège :

Traits de personnalité souhaités :

Conventionnel Extraversion Flexibilité Organisation