Senior Trucks Parts & Service Sales Representative - Casablanca

Entreprise :

Fondée en 2012 au Maroc, notre Cabinet Conseil aborde toutes les problématiques et solutions de la gestion des ressources humaines autour de 3 expertises : 

1. Recrutement & Head Hunting de cadres, managers et directeurs de tous secteurs d'activités, nous disposons de plusieurs consultants RH experts métier, répartis par secteurs d’activité. 
2. Consulting et accompagnement RH: organisation, management de transition, team-buildings, coaching [...]
3. Mise à disposition et gestion de contrats du personnel.

XCDM Maroc is recruiting, on behalf of its client, a Sales Representative – Parts & Service to drive aftermarket sales growth, develop customer relationships, and promote parts and service solutions within the assigned territory.

Poste :

• Achieve assigned sales targets for parts and after-sales services within the designated territory.
• Develop and maintain strong, long-term relationships with customers, ensuring a high level of satisfaction and service quality.
• Conduct regular customer visits, prepare visit reports, and ensure timely follow-up on identified business opportunities.
• Perform fleet inspections and assess customer needs to recommend appropriate maintenance solutions and services.
• Monitor territory performance, including customer fleets, market trends, competitive activity, lost sales, and new business opportunities.
• Identify and develop sales opportunities related to spare parts, maintenance contracts, service campaigns, and aftermarket solutions.
• Actively promote parts and service programs, campaigns, maintenance agreements, and other after-sales initiatives to maximize revenue growth.
• Coordinate with internal teams to ensure parts availability, accurate pricing, service follow-up, and efficient customer support.
• Maintain the highest standards of professionalism, integrity, and customer relationship management in all business dealings.

Profil recherché :

Educational Qualifications & Certifications:

• University Degree in Engineering, Business Administration, or a related technical/commercial discipline.

Knowledge:

• Parts and Service sales operations; customer relationship management; aftermarket business development; service agreements and maintenance solutions; market and competitor awareness.

Technical Skills:

• Basic mechanical and truck/product knowledge; equipment inspection and needs assessment; CRM and territory management; sales pipeline management; reporting and customer presentation skills.

Language Skills:

• Arabic & French is preferred for effective customer communication. English will be a plus

Experience:

• Minimum 10 years of experience in Parts, Service, Aftermarket Sales, Product Support, or Customer Support within trucks, heavy equipment, automotive, industrial equipment, or related industries.

General Profile / Specifications:

• Valid driving license and regular customer visits
• Flexibility to support emergencies, campaigns, and business needs
• Ability to work in field/customer/workshop environments
• Compliance with safety and site regulations
• Use of company systems, CRM tools, and reporting templates

Adresse de notre siège :

Traits de personnalité souhaités :

Recherche de nouveauté Extraversion Volonté de persuasion Implication au travail Ambition Improvisation