ServiceNow Architect - Rabat

Entreprise :

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams. At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we're revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience. Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat. If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi cultural world-class environment.

Culture de l'entreprise :

Cnexia Tech évolue dans une culture résolument orientée vers la performance et la compétition, où l’ambition, le goût du challenge et l’atteinte d’objectifs chiffrés constituent des moteurs clés. Cette dynamique est complétée par une dimension de coopération, favorisant la confiance, la solidarité et un management de proximité attentif à l’accompagnement des équipes. Elle intègre également une composante d’innovation, encourageant l’initiative, l’adaptabilité et l’expérimentation dans un environnement technologique en constante évolution. Enfin, une culture d’organisation structurée soutient l’ensemble par la rigueur des processus, la fiabilité et l’efficacité opérationnelle.

Poste :

Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams.Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 4000 employees, mainly based in Fez and Rabat. we have expanded with our Brand-new state of the art site in Casablanca.If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi-cultural world-class environment.

Profil recherché :

Main responsibilities

• Design and own the end-to-end ServiceNow platform architecture, ensuring scalability, reliability, and alignment with ServiceNow best practices
• Define and maintain the data model, CMDB structure, CSDM alignment, and overall application architecture
• Translate business requirements into robust ServiceNow solutions across domains such as ITSM, ITOM, HRSD, CSM, SecOps, or custom applications
• Design and oversee integrations between ServiceNow and enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers, and event-based patterns
• Act as the go-to technical authority for ServiceNow within the organization guiding teams, reviewing designs, and setting the bar for quality
• Influence platform roadmaps, investment decisions, and adoption strategy based on business priorities and platform evolution

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field mandatory
• Minimum 5 years of hands-on experience with ServiceNow platform architecture and development
• Certified in the ServiceNow Application Architect stream (CSA, CAD, and at least one CIS ITSM, CSM, HR, SecOps, ITOM, or equivalent)
• ITIL v3 or v4 Foundation certification is a plus

Skills

• Platform architecture & data model deep understanding of ServiceNow's core architecture; able to design scalable, maintainable solutions that avoid technical debt
• Integration design strong knowledge of secure, reliable integrations with external systems such as monitoring tools, cloud platforms, and identity providers
• Domain expertise proven experience across one or more ServiceNow domains: ITSM, ITOM, HRSD, CSM, or SecOps
• Governance, security & performance expertise in role-based access control, data security, performance optimization, and upgrade planning
• Communication able to break down complex technical concepts into clear, simple language and adapt the message to the right audience, whether it's a developer, a project manager, or a C-level executive

Adresse de notre siège :

Technopolis, Bâtiment B 11 Sala-Al-Jadida

Traits de personnalité souhaités :

Besoin d'autonomie Besoin de réflexion Ambition Implication au travail Recherche de nouveauté