Student Affairs and Services Assistant - Rabat

Position Summary

The Student Affairs and Services Assistant ensures a supportive, engaging, and enriching environment for students in the Bachelor of Science in Applied Mathematics &Business and the graduate program in Mathematics & Decision. This role focuses on enhancing student experiences through co-curricular programs, wellness support, and effective resolution of student concerns. The Assistant also acts as a key liaison
between students and academic or administrative units to foster a thriving academic community.

Key Responsibilities

Student Support Services

• Provide guidance and support to students regarding academic and non-academic concerns.
• Act as a point of contact for student inquiries, addressing concerns promptly and effectively.
• Manage onboarding processes, including orientation programs for new students.
• Coordinate wellness services, including counseling, health resources, housing, and peer mentoring.

Engagement and Activities

• Organize and promote co-curricular programs, including clubs, workshops, and student-led initiatives.
• Plan and execute student events such as cultural festivals, sports competitions,and academic challenges.
• Encourage student participation in community service and leadership development programs.

Policy and Conduct

• Educate students on institutional policies, rights, and responsibilities.
• Handle student grievances and disciplinary matters, ensuring fair and transparent processes.
• Develop and implement policies that promote inclusivity and respect within the student body.

Collaboration and Liaison

• Work closely with faculty, academic advisors, and administrative departments to enhance student experiences.
• Facilitate communication between students and institutional services, such as housing, dining, and financial aid.
• Represent the student voice in administrative and academic decision-making.

Data Management and Reporting

• Maintain accurate records of student participation in programs and services.
• Prepare reports on student engagement, satisfaction, and outcomes to inform institutional strategies.
• Monitor student retention and success rates, implementing initiatives to address areas of concern.

Emergency Response

• Serve as part of the response team for student emergencies, ensuring timely and effective support.
• Develop protocols for crisis management and maintain up-to-date contact with relevant services.

What We Offer

•  Competitive salary and benefits.
• Opportunities for professional development and training.
• A vibrant and collaborative academic environment.

Qualifications

Education

• Bachelor’s degree in Education, Student Affairs, Counseling, or a related field. A Master’s degree is preferred.
• Experience At least 2 years of experience in student services, higher education administration, or a related field.
• Experience in organizing student events and managing co-curricular programs.

Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize in a dynamic environment.
• Proficiency in student information systems and database management.
• Conflict resolution and problem-solving skills.
• Awareness of student development theories and practices

Preferred

• Familiarity with the needs of a diverse and international student body.
• Knowledge of wellness and mental health support systems in higher education.

Key Competencies

• Student-Centered Approach: Demonstrates a commitment to fostering student well-being and success.
• Empathy: Effectively supports students through challenges with care and understanding.
• Collaboration: Builds partnerships across departments to enhance student
• services.
• Proactivity: Anticipates student needs and develops programs to address them.