The work environment is designed to be caring, respectful, and empowering

An insight from Leila Hakkou, HR Director for Maghreb, Central and West Africa at Coface:

In an economic world marked by continuous changes, the employee experience depends on companies' ability to create a human, empowering, and trustworthy environment.

Leila Hakkou, HR Director for Maghreb, Central and West Africa at Coface, discusses the company's strengths, her vision for the employee experience, and the actions taken to enhance its attractiveness and well-being at work.

With nearly 80 years of experience, Coface is now a leading global player in commercial credit risk management, thanks to one of the most extensive territorial networks in the market. This proximity is primarily based on dedicated teams who are experts in their markets and economic environments. In the Maghreb, Central, and West Africa region, over 150 employees support local and international companies daily in their business decisions. This regional presence allows us to combine professional expertise, local knowledge, and an outward-looking perspective on global markets, to help clients navigate sometimes complex situations with confidence. Coface is also recognized for its expertise in key areas such as corporate information, debt collection, political risk, and the Quality Label for financial excellence. Beyond its solutions, the company stands out for its culture based on responsibility, collaboration, expertise, and customer focus. This approach enables employees to act, innovate, and make a concrete contribution to a high-impact mission: helping companies make the best decisions and trade more intelligently.

The employee experience at Coface is built on a deeply human culture, where communication, listening, and exchange are central. The company strives to foster open and close dialogue, allowing everyone to express themselves, contribute, and feel fully part of the team.

The work environment is designed to be caring, respectful, and empowering, while promoting a sustainable balance between professional and personal life. In terms of professional development, the company's approach is based on trust and autonomy. Each employee is encouraged to build their own career path, develop their skills, and gradually expand their responsibilities. The company supports this growth by providing the necessary tools, visibility, and opportunities to learn, progress, and advance. Recognizing contributions, valuing talent, and fostering cooperation between teams also enhance daily engagement and motivation.

Coface places well-being at work at the heart of its priorities, through a healthy environment and a management culture based on listening and care. Regular awareness campaigns on health, well-being, and inclusion, as well as a hybrid work organization including remote work, help to strengthen work-life balance, employee engagement, and the company's attractiveness. Throughout the year, the company also implements concrete and unifying initiatives: regular sports activities; team-building events; workshops dedicated to stress management and health prevention; and key events like Well-being Week. These measures, designed to closely match employee expectations, contribute to creating a positive, dynamic, and engaging employee experience, sustainably strengthening Coface's position as a responsible employer attentive to the quality of working life.

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Read also: A strong, inclusive, and human-centered company culture: Coface's vision
Read also: COFACE: building a credible employer brand through transparency and experience