French-speaking Customer Service Representative for a Telecom Leader - Marrakech
- Marrakech
Company sector : Call Center
COMPANY :
Join TP, where every talent makes a difference
A global leader in digital business services, TP (Teleperformance) is present in nearly 170 countries and supports the biggest international brands every day. Customer experience, technical support, business operations, digital solutions: our teams are at the heart of the relationship between these brands and their customers.
At TP, we believe that technology and artificial intelligence are only valuable with committed women and men to give them meaning. That's why we are counting on you: your skills, your languages, your energy, and your desire to learn.
Joining TP means:
- Working for world-renowned brands and evolving in an international, multicultural, and stimulating environment, where over 400 languages and dialects coexist.
- Developing your skills through regular training and direct contact with digital tools and AI that are transforming customer relations jobs.
- Building your career path within a group that values performance, initiative, and offers real career development opportunities.
- Being part of a team that places excellence, innovation, and quality at the center of everything it does.
Do you speak one or more languages, enjoy contact with people, challenges, and continuous learning? Your place might be at TP. Discover our offers and launch your career, from home.
Job :
Join a leader in telecommunications within a dynamic environment located in Marrakech (Koutoubia site). As a Customer Service Representative, the challenge is to embody operational excellence by ensuring rigorous management of the needs of professional clients and SMEs, while actively developing the commercial portfolio.
The main objective is to guarantee impeccable customer satisfaction by combining technical mastery of offers and a strong commercial drive. It involves transforming every interaction into an opportunity to create value, respecting the fundamentals of customer relationship management and the exemplary posture expected of a leading telecom partner.
Daily responsibilities revolve around the complete customer journey and commercial acquisition:
- Handle various requests from professional clients and SMEs, ranging from billing to managing moves or purchasing equipment.
- Make relevant upselling attempts to promote cross-selling and additional sales.
- Rigorously apply distributor and operator procedures to ensure optimal service quality.
Required profile :
Higher education is highly appreciated to tackle the complex challenges of relationship and commercial management in a B2B environment.
A first successful experience in customer relations or sales is desired, allowing for a quick start thanks to a four-week paid training program.
To succeed in this role, a combination of soft skills and technical abilities is essential:
- Perfect mastery of the French language, both spoken and written.
- Keen negotiation skills and a strong taste for challenges and sales.
- Excellent capacity for active listening, empathy, and natural interpersonal skills.
- Good command of computer and office software.
By joining this team, you will benefit from:
A stimulating living environment including a fixed salary supplemented by uncapped sales bonuses
Regular challenges
Flexible working hours with Sundays off
As well as privileged access to relaxation areas, a canteen, and tailored managerial support.
If this opportunity matches your ambitions, apply now.
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