GROUP SUPPORT OFFICER - Casablanca
Company sector : Distribution
COMPANY :
LABEL'VIE S.A.
Founded in 1986 and listed on the Casablanca Stock Exchange since 2008, the Moroccan group LabelVie is a key economic player and a leader in large-scale retail in Morocco.
In 2009, by signing a franchise agreement with the Carrefour Group, it gained access to its purchasing center to optimize and diversify its sourcing. It thus became the leading multi-format player in large-scale retail in Morocco by operating Carrefour hypermarkets, Carrefour Market supermarkets, and the Atacadao hyper cash format.
Every year, Groupe LabelVie presents a sustained development plan, thereby strengthening its territorial presence with its 121 stores across 27 cities in the kingdom and its 3 logistics platforms. In 2020, it welcomed 50 million visitors and achieved a turnover of 11 billion dirhams.
Convinced that its success depends on the success of all its employees, Groupe LabelVie is one of the first private employers in Morocco, and places people at the center of all its concerns. More than 8,500 employees, including 30% women, work every day to make Groupe LabelVie the leader in large-scale retail in Morocco.
Join an ambitious group that believes in challenges, value creation, and societal commitment!
Company culture :
Groupe Label'Vie - Carrefour is characterized by a culture strongly rooted in collaboration, where people, teamwork, and supportive leadership play a central role. The company promotes a collaborative environment built on trust, accountability, and talent development, enabling employees to contribute fully to collective success. This people-centered approach is complemented by a strong focus on performance, encouraging achievement and results-driven excellence, as well as a structured organization that ensures efficiency and service quality. Innovation further strengthens this balance by fostering adaptability and continuous improvement. Together, these dimensions create a dynamic, engaging, and high-performing workplace.
Job :
Assigned to the Information Systems Department, you will be responsible for managing and maintaining IT equipment for users. You will physically intervene for any hardware incident and ensure the proper functioning of equipment in workspaces and meeting rooms.
Your main tasks:
- Ensure the proper functioning of IT equipment (computers, printers, projectors, etc.) through physical interventions and carry out necessary repairs or replace defective equipment.
- Diagnose hardware failures and carry out interventions to resolve problems, while providing direct technical assistance to users to ensure the continuity of their work.
- Prepare equipment for new users or for hardware upgrades, and install and configure equipment in meeting rooms (projectors, audio systems, cabling, etc.).
- Ensure accurate tracking of IT equipment inventory and its condition, and participate in the management of returns and replacements of equipment under warranty.
- Carry out preventive maintenance actions, such as cleaning equipment, updates, and regular checks, to avoid breakdowns...
Required profile :
- Bac+2/3 degree in IT (infrastructure, support, or equivalent), with a first successful experience in IT support.
- Basic knowledge of hardware components (computers, printers, networks, projectors, etc.).
- Autonomy in managing on-site interventions and ability to quickly diagnose hardware incidents.
Desired qualities:
- Rigor and attention to detail.
- Good responsiveness and ability to quickly resolve hardware incidents.
- Good communication skills for interacting with users.
- Team spirit and ability to work independently.
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