Quality and Continuous Improvement Coordinator - Technopolis
Company sector : IT (Information Technology)
COMPANY :
Are you looking for new challenges and want to give your career a new boost? Are you looking to join a human-sized company that places agility, boldness, and team spirit at the heart of its concerns and in which you can thrive? Don't waste any more time, apply and join Sofrecom!
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. Sofrecom advises and supports the development and digital transformation of key players in the telecommunications sector. We help our clients anticipate technological disruptions, adapt their activities, transform their organizations, and modernize their networks and information systems to achieve profitable growth.
Sofrecom is above all a company rich in its diversity with over 2100 consultants and experts from more than 30 nationalities and spread across its 9 locations worldwide. Working at Sofrecom gives you the opportunity to seize exciting professional opportunities with varied paths and professions, in an innovative and dynamic environment!
At Sofrecom, we are convinced that diversity is a source of wealth and performance. We therefore ensure that our recruitment process guarantees equal opportunities and that all candidates benefit from equal treatment.
Apply now and join an environment where everyone finds their place!
Any personal data you share with Sofrecom Services Maroc is processed in accordance with the provisions of Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification or opposition, please contact the HR Department at 05 37 27 99 00.
Together, we contribute to the development of digital technology in the world!
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Company culture :
Job :
Entity Presentation
The Conformity and Process Improvement department of the Sofrecom group consists of a team of three people. Its scope of responsibility includes:
The definition and improvement of the Sofrecom group's programs regarding
• Quality management
• Fight against corruption in line with the Orange Group and respecting the regulations of each country: headquarters and local branches
• Internal control
The management of ISO 37001 and ISO 9001 certification cycles
Support and assistance to top management for the governance of an ethical company
Raising awareness and managing employee training on current procedures and rules
The definition and improvement of the Sofrecom Group's quality management system
Management and monitoring of customer satisfaction
Capitalization, support, and coaching of operational teams and support functions
Missions
Within the team, your mission will be to implement Sofrecom's quality policy in close collaboration with the various operational departments and support entities, subsidiaries, and branches, and to be the guarantor of the operational management of Sofrecom's QMS.
Major activities:
• Contribute to the integration of quality, risk, and compliance approaches in a systemic and strategic manner.
• Support process owners in the continuous improvement of their processes
• Monitor quality indicators
• Documentation and Standardization: Ensure complete document management for the department (procedures, operating methods, process mapping), ensuring their accessibility and updates.
• Lead collaborative workshops and cross-functional working groups to drive a shared improvement dynamic. Participate in the preparation and execution of internal process and project audits
• Follow up on audit findings
• Organize, prepare, and participate in management reviews
• Monitor and communicate on regulatory and normative evolutions
• Conduct internal and external communications
• Supervise the deployment of new processes and procedures using continuous improvement tools
• Define and deploy a quality training program for employees
• Participate in monitoring process efficiency indicators
• Produce reports (PowerBI, Excel, PPT) for management
• Lead innovation projects to integrate artificial intelligence and new technologies into quality management.
• Support the internal knowledge capitalization process
• Conduct technological watch in your area of activity
Required profile :
Profile Sought
With an Engineering degree or a Master's degree in Quality Management, you have at least 2 years of experience in a similar role.
You will be the initiator on many topics. Your analytical skills must be complemented by the dynamism and tenacity necessary to engage process owners and stakeholders.
Strong listening, writing, and summarizing skills
Ability to lead cross-functional projects
You master quality tools and methods and have already led continuous improvement projects (e.g., Yellow Belt, Lean, 5 Whys)
You are creative, curious, and pedagogical
You are autonomous, proactive, rigorous, and methodical
You have a team spirit and communication skills to foster cross-functionality
You master the Office suite: Power BI, Word, Excel, PowerPoint
You have a strong interest in Artificial Intelligence tools
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