Customer Quality Specialist - Kénitra
Company sector : Automotive / Motorcycles / Cycles
COMPANY :
Yazaki Corporation, a family business, was founded in 1929 as the first Japanese manufacturer of automotive wiring harness systems. In the automotive sector, our product range includes cable harness systems, plug connection systems and electronic systems. More than 284,000 engaged and highly motivated employees at 478 sites in 45 countries make us one of the most successful international automotive suppliers. To strengthen our teamwork & to develop our internal employees’ skills, we are looking for a CIE Senior Specialist.
Company culture :
Yazaki Morocco is driven by an innovation-oriented culture, fostering creativity, experimentation and individual initiative to support continuous industrial development. This dynamic is reinforced by a strong collaborative culture that promotes teamwork, trust and close leadership. The organization also embraces a performance-driven mindset, focused on ambition and measurable results. A structured organizational framework ensures process reliability, efficiency and operational consistency.
Job :
Analyse the customer concerns :
Analyse the customer concerns and provide a response to them.
Coordinate with the other depts when defining the robust actions.
Ensure the actions are well implemented and they are effective.
Update the Quality Road Map in regular basis.
Ensure the necessary responses are on the system , respecting the due dates.
Elaborate the deviations requests :
Prepare and submit the deviation when requested.
Follow up the deviations with the customer until approval.
Distribute the approved deviations to the concerned persons.
Prepare the PSW :
Prepare the PSWs.
Communicate the PSW for approval and then record them.
Follow the quality KPI's :Follow up the 8D'sprogress in the GQRS system according to dates;
Ensure all agreed actions are implemented and duplicated on orther line;
Follow up the open claims on the system in order to not have any one more than 90 daysPrepare and assist the customer audits;
Prepare and assist the customer audits;
Lead the quality road map within the plant...
Improve the product quality :
Ensure the Quality improvement plant "QIP" is prepared and implemented;
Ensure a good reactivity for the customer.
Contribuate in the good project progress : Ensure the Part production approval process "PPAP" and the deviations are done on time.
Respect the quality standards : Ensure the respect of the QMS expectations, the applications of procedures and 5S...
Required profile :
Accademic Background :
Bac+5 in Quality management, Industial engineering or similar.
Experience :
Minimum 1 year experience or internship in automotive wiring
Requierd skills :
Functional Knowledge & Skills
Communication & Information
Continuous improvement
Focus on results
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