Support Engineer (M/F) - Casablanca
Company sector : IT (Information Technology)
COMPANY :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, audacity, and teamwork are at the heart of our culture, and where everyone can fully thrive.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering firm specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and efficient solutions.
With over 3,000 consultants and experts from 34 nationalities across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where each person is encouraged to thrive fully. We promote the integration of young talents, support the development of experienced employees, and advocate for professional equality for all. We are also committed to creating conditions that enable people with disabilities to participate fully. Thus, everyone can develop their skills, contribute actively, and progress in their career in a caring, stimulating environment that respects diversity.
Joining Sofrecom means participating in exciting projects, exploring diverse career paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with law n° 09 08 on the protection of personal data. To exercise your rights of access, rectification or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
What our employees love most about working here ❤ : Read our verified reviews
Company culture :
Job :
The main activities will be:
- Support / Service Operations:
- Analysis and treatment of incidents/anomalies from application users or client complaints.
- Preparation, execution, and monitoring of service operations (database queries, mass updates, etc.) that are recurring, such as the analysis and treatment of erroneous orders, and database operations.
- Collaboration with the operator (environment manager) for the treatment of production incidents.
- Participation in skills development and transfer of activities to support levels N1 (N1 being the first level of anomaly reception) and N2.
- Maintenance:
- Maintenance management: prioritization of corrections in collaboration with the Development Teams/Product Owners.
- Tracking of production bugs and reporting them to projects for correction.
- Monitoring of production deployments.
- Quality Improvement / Reporting:
- Analysis of recurring incidents and proposal of solutions: writing Change Requests (CR) - Identifying problems.
- Leading progress meetings for error treatment.
- Contribution to meetings for Analysis and Improvement of the quality of applications within your scope.
- Development of improvement proposals around data, flows, or recurring operations using complementary or integrated software.
Required profile :
- Good command of Java and ability to read and analyze existing code.
- Proficiency in SQL (data analysis and manipulation).
- Proficiency in SHELL Scripting.
- Proficiency in Unix or Linux Operating Systems.
- Knowledge of Web Services (SOAP, WSDL) and inter-application exchanges.
- Ability to analyze and process XML and JSON files.
- Ability to analyze application logs, identify anomaly scenarios, and detect bugs.
- Ability to write clear, structured analyses understandable by both technical and non-technical stakeholders.
- Strong synthesis skills.
- Ability to manage and lead multiple subjects in parallel, ensuring their progress until resolution.
- Organizational skills, ability to prioritize and effectively qualify issues.
- Ability to identify and implement optimization and automation actions to improve service quality and performance.
- Good interpersonal skills and customer service orientation.
- Fluent French and good written and oral communication skills.
- Good knowledge of technical English.
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